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| − | + | = Callback reports= | |
| + | |||
| + | This page describes reports you can use to learn more about the performance of Callback in your contact center. They are ready-to-use, but as always, can be modified to suit your specific business needs. | ||
| + | |||
| + | {{AnchorDiv|CBReports}} | ||
| + | {{CloudStep_Stack | ||
| + | |title=About Callback reports | ||
| + | |text=The following reports are available in the '''Interactive Insights''' > '''8.1.1''' > '''Callback''' folder: | ||
| + | |||
| + | *[[HRCallBackDetail|Callback Details]] | ||
| + | *[[HRCallBackSummary|Callback Summary]] | ||
| + | |||
| + | |media1=GI2_CallbackFolder.png | ||
| + | }} | ||
| + | |||
| + | <b>Related Topics</b>: | ||
| + | *Go back to the [[IncludedReports|complete list of available reports]]. | ||
| + | *Learn how to [[HRReports|generate historical reports]]. | ||
| + | *Learn how to [[ReadAReport|read and understand reports]]. | ||
| + | *Learn how to [[HistoricalReporting|create or customize reports]]. | ||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 18:00, June 10, 2019
Callback reports
This page describes reports you can use to learn more about the performance of Callback in your contact center. They are ready-to-use, but as always, can be modified to suit your specific business needs.
About Callback reports
The following reports are available in the Interactive Insights > 8.1.1 > Callback folder:
Related Topics:
- Go back to the complete list of available reports.
- Learn how to generate historical reports.
- Learn how to read and understand reports.
- Learn how to create or customize reports.
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