(Created target blank page For Version: PSAAS:Julie) |
(Update with the copy of version: Public) |
||
| Line 1: | Line 1: | ||
| − | + | =Dual-Channel Audio= | |
| + | |||
| + | Recordings in PureEngage Cloud are recorded with dual channel audio, one for the agent's side of an interaction and the other for the customer's side of the interaction. If your recording system does this, an energy bar (as shown in the following image) will appear above and below the line in the audio graph so that you can tell who is speaking at any given moment. Filtered audio content is still displayed in gray. As a result, you may see as many as three different colors in the audio graph. | ||
| + | |||
| + | [[File:SM_dual-channel.png]] | ||
| + | |||
| + | |||
| + | [[Category:V:PSAAS:Julie]] | ||
Revision as of 18:03, June 10, 2019
Dual-Channel Audio
Recordings in PureEngage Cloud are recorded with dual channel audio, one for the agent's side of an interaction and the other for the customer's side of the interaction. If your recording system does this, an energy bar (as shown in the following image) will appear above and below the line in the audio graph so that you can tell who is speaking at any given moment. Filtered audio content is still displayed in gray. As a result, you may see as many as three different colors in the audio graph.
Comments or questions about this documentation? Contact us for support!