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In the '''Standard Response''' section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures. | In the '''Standard Response''' section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures. | ||
Revision as of 22:21, June 21, 2020
Standard Response options
Important
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In the Standard Response section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures.
You can format custom field codes to represent agent attributes using Agent.<CustomAgentAttr>, or any custom attribute by dropping the agent modifier and using <CustomFieldCode>. Enter a Display Name and the corresponding Value for each field code.
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