Documentation:PSAAS:Administrator:categSR:Public

Standard Responses

Important

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Standard Responses enable you to send welcoming, helpful answers to frequently-submitted queries from customers.

The high-level process

To create Standard Responses you do the following high-level steps:

1. Plan and build your Category Tree structure. A Category Tree provides the framework for organizing your Standard Responses.
2. Create your Standard Responses.
3. Create Field Codes and then add them to the Standard Responses. Field Codes enable you to personalize your Standard Responses.

You can cut, copy, paste, and delete Standard Responses and other Knowledge Management objects.