Reporting

What is Genesys Reporting?

Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CC Analyzer and CCPulse+, which draw on much of the same data but provide different functional capabilities.

Current documentation set for Reporting 8.0.1
Notes from Barry:
-Links are currently unavailable in Alfresco. Please follow up with Lynn.
-Keep product version here to 8.1. If multiple guides are available, like to 8.0.1 and 8.0.2, list these inside the manual-box, something like on Documentation/PMA

Reporting 8.0.1 Deployment Guide

Use this downloadable PDF to read about detailed instructions for configuring and installing Historical and Real-Time Reporting.

[http:// Deployment Guide]

Reporting Technical Reference 8.0.1 Overview

Use this downloadable PDF to learn about reporting within a Genesys environment. (First of five books in the Reporting Technical Reference series.)

[http:// Overview]

Reporting Technical Reference 8.0.1 Solution Reporting Templates

Use this downloadable PDF to learn about reporting within a Genesys environment. (Third of five books in the Reporting Technical Reference series.)

[http:// Solution Reporting Templates]

Reporting Technical Reference 8.0.1 Customization

Use this downloadable PDF to learn about reporting within a Genesys environment. (Fourth of five books in the Reporting Technical Reference series.)

[http:// Customization]

Reporting Technical Reference 8.0 Overview

Use this downloadable PDF to learn reporting within a Genesys environment. (First book in the Reporting Technical Reference series.)

[http:// Overview]

Reporting Technical Reference 8.0 Solution Reporting Templates

Use this downloadable PDF to learn about reporting within a Genesys environment. Third book in the Reporting Technical Reference series.)