Setup Tasks

Purpose: To list the Setup tasks to perform after the installation of Genesys Web Engagement.

Tasks	Procedures
1. Configure the Genesys Rules Authoring Server to work with Genesys Web Engagement Servers.	See Configuring the Genesys Rules Authoring Server.
2. Configure the Genesys Rules Development Tool to work with Web Engagement.	Complete the following procedure: Configure the Genesys Rules Development Tool
3. Configure Genesys Roles for the Genesys Rules Authoring Tool (optional).	Complete the following procedure: Configure Roles Settings for Rules Management Note: This step is optional if you already created a user with Roles Privileges that enable the creation of Rules package in Genesys Rules Authoring. See Chapter 5 "Role-Based Access Control", page 77 of the Rules System 8.1 Deployment Guide.
4. Configure the Pacing Algorithm to improve workload distribution (optional).	Complete the following procedures: Configuring your Optimization Model Configuring Agent Groups
5. Configure a Chat Channel (optional).	See Configuring a Chat Channel.
6. Import the CCPulse+ sample reporting templates.	See Importing CCPulse+ Templates.