Installing the Plug-ins

Purpose:To list the Installation tasks for the Genesys Web Engagement Plug-ins.

Tasks	Procedures
Install the Genesys Web Engagement Plug-in for Interaction Workspace.	The Genesys Web Engagement Plug-in for Interaction Workspace allows you to enable chat and web callback engagement features in Interaction Workspace (see Using the Plug-in for Interaction Workspace in the Developer’s Guide). To install this plug-in, complete the following procedures: Installation of the Genesys Web Engagement Plug-in for Interaction Workspace on Windows Set up Configuration Data for the Interaction Workspace Plug-in
Install the Genesys Web Engagement Plug-in for Genesys Administrator Extension.	The Genesys Web Engagement Plug-in for Genesys Administrator Extension allows you to: Use the Script Generator tool to create a JavaScript code snippet for your web pages (see Enable Web Engagement Monitoring in the Developer's Guide). Create customized business information using the Category-based model (see Category-Based Engagement in the Developer's Guide). To install this plug-in, complete the following procedures: Installation of the Genesys Web Engagement Plug-in for Administrator Extension on Windows Installation of the Genesys Web Engagement Plug-in for Administrator Extension on Linux