Universal Workflow Solution
What is Universal Workflow Solution?
Universal Workflow Solution is a solution containing a set of configurable components that integrate Exigen Workflow and Genesys CIM Platform systems in a call center environment to provide a blended delivery of interactions to agents according to call center business rules. Exigen Universal Process Link interacts with Genesys CIM Platform using Open Media interfaces.
Current documentation set for Universal Workflow Solution 5.6.
Exigen Universal Process Link 5.6 Channel Services Configuration and Installation Guide
Use this downloadable PDF to deploy, install, and configure Exigen Universal Process Link.
[http:// Configuration and Installation Guide]
Exigen Workflow 5.6 Process Control Services Administrator's Guide, Part 1: Design and Configuration
Use this downloadable PDF to configure and run Print Server and monitor print jobs in the database.
[http:// Administrator's Guide]
Exigen Workflow 5.6 Process Control Services Administrator's Guide, Part 2: Business Component Reference
Use this downloadable PDF to deploy Workforce Management and enable its features.
[http:// Administrator's Guide]
Exigen Workflow 5.6 Process Control Services Administrator's Guide, Part 3: Utilities
Use this downloadable PDF to find the utility applications that are available in Exigen Workflow.
[http:// Administrator's Guide]
Exigen Workflow 5.6 Process Control Services Installation Guide
Use this downloadable PDF to install Exigen Workflow.
[http:// Installation Guide]
Exigen Workflow 5.6 Process Control Services System Requirements
Use this downloadable PDF to find the client and web system requirements and component third-party software requirements.
[http:// System Requirements]
Exigen Workflow 5.6 Process Control Services User's Guide
Use this downloadable PDF to learn about Exigen Workflow features, it's users, a system overview, data structure, and workflow concepts.
[http:// User's Guide]
Documentation set for Universal Workflow Solution 2.3.
Universal Workflow Link Developer's Guide
Use this downloadable PDF to find requirements to develop and customize the Universal Agent Desktop to work with Universal Workflow Link.
[http:// Developer's Guide]
Universal Workflow Link Configuration Guide
Use this downloadable PDF to find the requirements to configure Universal Workflow Link software.
[http:// Configuration Guide]