Voice Privileges

The following table lists the voice privileges in the Workspace Voice Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role, allowing a Workspace privilege, and assigning a Role to an agent or agent group).

Voice Privileges

Role privilege	Description
Voice - Can Use Voice Channel	The agent is permitted to use the voice channel. The other voice privileges cannot be configured if the value is Not Assigned.
Voice - Can Answer Call	The agent can choose to answer a voice interaction that is routed to their desktop. Auto-answer is disabled.
Voice - Can Delete From Conference	The agent can remove a party from a voice conference.
Voice - Can Forward Call	The agent is permitted to configure a call forward to a different number for voice interactions.
Voice - Can Hold/Retrieve Call	The agent is permitted to put voice interactions on hold and retrieve voice interactions that are on hold.
Voice - Can Make Call	The agent is permitted to call both internal targets and contacts.
Voice - Can End Consultation Call Added: 8.5.000.55	The agent is permitted to manually end a voice consultation call. The behavior of this privilege depends on the option voice.end-consultation-method.
Voice - Can One Step Conference	The agent is permitted to start conferences without speaking with the target first (Instant Conference).
Voice - Can One Step Transfer	The agent is permitted to transfer calls without speaking with the target first (Instant Transfer).
Voice - Can Deny Or Authorize Listening For A Conference Party	Enables the initiator of a conference to prevent a party in the conference from listening to the call. Once listening is denied, the initiator can then reallow the party to listen to the conference.
Voice - Can Reject Call	The agent can choose to reject a voice interaction that is routed to their desktop.
Voice - Can Release Call	The agent is permitted to manually end calls.
Voice - Can Send DTMF	The agent is permitted to attach DTMF to the call data.
Voice - Can Set Interaction Disposition	The agent is permitted to specify the call outcome by setting the disposition code.
Voice - Can Two Step Conference	The agent is permitted to contact and speak (consultation) prior to starting a conference.
Voice - Can Two Step Transfer	The agent is permitted to contact and speak (consultation) prior to transferring the voice interaction to the target.
Voice - Show Silent Monitoring	The agent is permitted to know when they are being silently monitored by a supervisor.