Outbound Contact

What is Outbound Contact?

Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact. Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.

Important

The PDF version of the 8.1 Deployment Guide is no longer updated. For the latest changes and corrections, please see the wiki version.

WATCH: Outbound Contact Videos

Helpful Links

Release Notes

• Outbound Contact Server 8.1.x Release Note
• Call Progress Detection Server 8.1.x Release Note

CD Readme

• Outbound Contact Server 8.1.x ReadMe
• Outbound Contact CPD Server 8.1 Read Me

Release Advisory

• Outbound Contact 8.1.x Release Advisory
• Call Progress Detection Server 8.1.x Release Advisory

Outbound Contact 8.1 Deployment Guide wiki Use this guide to install and configure components and applications used to run Outbound Contact.

Outbound Contact 8.1 Reference Manual Use this guide to find reference information used to configure and install Outbound Contact.

Outbound Contact 8.1.2 Deployment Guide Use this guide to install and configure components and applications used to run OCS 8.1.2.

Helpful Links

Release Notes

• Outbound Contact Server 8.0.x Release Note
• Call Progress Detection Server 8.0.x Release Note

CD Readme

• Outbound Contact 8.0.x ReadMe
• CPD Server 8.0.x ReadMe

Release Advisories

• Outbound Contact 8.0.x Release Advisory
• CPD Server 8.0.x Release Advisory
• Proactive Contact Solution 8.0.x Release Advisory

Current documentation set for Outbound Contact 8.0

Outbound Contact 8.0 Deployment Guide Use this guide to install and configure components and applications used to run Outbound Contact.

Outbound Contact 8.0 Reference Manual Use this guide to find reference information used to configure and install Outbound Contact.

Genesys Proactive Contact 8.0 Solution Guide Use this to configure a solution with GVP 8.1.1, Outbound Contact 8.0, and SIP Server 8.0.

Helpful Links

Release Notes

• Outbound Contact Server 7.6.x
• Call Progress Detection Server 7.6.x
• Outbound Contact Manager 7.6.x

International Release Notes

Outbound Contact International Release Notes

CD Readme

• Outbound Contact 7.6.x ReadMe
• CPD Server 7.6.xRead Me

Release Advisory

• Outbound Contact 7.6.x Release Advisory
• CPD Server Release Advisory 7.6.x

Current documentation set for Outbound Contact 7.6

Outbound Contact 7.6 Deployment Guide Use this guide to install and configure components and applications used to run Outbound Contact.

Outbound Contact 7.6 Reference Manual Use this guide to find reference information used to configure and install Outbound Contact.

Outbound Contact 7.6 Help Use this guide to find information about how to use OCS.

Outbound Contact Videos

Click on any of these excerpts from full-length Genesys University training videos:

What is Outbound?	Calling Lists and Campaign Groups	Operating Calling Lists
Outbound and Proactive Contact	Callflow Diagram	Seizing Demystified, Progressive vs. Predictive

Did you like these? Click here to view more Genesys videos!