Interaction Management Options

interaction-management

Added: 8.1.40x.xx

interaction-management.available-interaction-page-sizes

• Default Value: 5,10,25,50
• Valid Values: A comma-separated list of numbers that define the number of rows per result page from which the agent can make selections.
• Changes take effect: >When the application is started or restarted.
• Description: The possible values for the number of rows per page in the Interaction Filters content view.

interaction-management.filters

Added: 8.1.40x.xx

• Default Value: ""
• Valid Values: A comma-separated list of Filter names.
• Changes take effect: When the application is started or restarted.
• Description: Defines the filters that are displayed to the supervisor for interaction management. The filter names refer to the names of the Application Option sections that are defining the Filters.

interaction-management.interactions-filter.displayed-columns

Added: 8.1.40x.xx

• Default Value: MessageType,From,To,Subject,Received
• Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
• Changes take effect: When the application is started or restarted.
• Description: The list of interaction fields that are displayed as columns in the Interaction Filters view.