eServices

What is eServices?

eServices (called Multimedia in release 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice, including social media. This documentation set should give you most of the information you need in order to deploy and use eServices.

Helpful Links

Release Notes

Release Notes 8.1.x

CD Readme

CD Readme 8.1.x

Release Advisory

Release Advisory 8.1.x

Wizard Advisory

Wizard Advisory 8.1.x

Current documentation set for eServices 8.1

Deployment Guide PDF

Find information about architecture, components, and procedures for deploying eServices in your contact center.

Reference Manual PDF

This guide provides you with information on eServices configuration options and on filed codes used in standard responses.

User's Guide PDF

Learn the concepts, terminology, and procedures relevant to eServices.

Web API Client Developer's Guide PDF

Learn how to use Genesys Social Engagement.

Social Media Solution Guide

Learn how to add chat and e-mail to your contact center.

eServices 8.1 Help

Learn what eServices can do for your contact center.

We are presently moving our documentation content to a new corporate server.

During this transition, you can find content from earlier releases on the former Knowledge Base:
Documentation on Knowledge Base