Genesys Rules System
What is Genesys Rules System?
Genesys Rules System provides the ability to develop, author, and evaluate business rules. A business rule is a piece of logic that is defined by a business analyst. These rules are evaluated in a Rules Engine based upon requests that are received from client applications. Some Genesys applications that can use the Rules Engine include VXML applications that are executed by the Genesys Voice Platform, SCXML applications that are executed by the Genesys Orchestration Server, and Genesys intelligent Workload Distribution (iWD) business processes that are executed by Genesys Interaction Server and Universal Routing Server.
From release 8.1.2, Genesys Rules System also supports Genesys Web Engagement, through the use of templates types that enable the creation of rules and packages that use event fact types.
Helpful Links
Release Notes
CD Readme
Release Advisory
Current documentation set for Genesys Rules System 8.1
Genesys Rules System 8.1 Deployment Guide PDF Use this downloadable PDF to deploy Genesys Rules System and enable its features.
Genesys Rules System 8.1 Rules Authoring Tool Help Use this downloadable Help file to review how to use the Rules Authoring Tool user interface.
Genesys Rules System 8.1 Rules Development Tool Help Use this downloadable Help file to review how to use the Rules Development Tool user interface.