Outbound Contact
What is Outbound Contact?
Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact. Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.
Helpful Links
Release Notes
CD Readme
Current documentation set for Outbound Contact 8.1
Outbound Contact 8.1 Deployment Guide PDF Use this guide to install and configure components and applications used to run Outbound Contact. Also available as a wiki.
Outbound Contact 8.1 Reference Manual PDF Use this guide to find reference information used to configure and install Outbound Contact.
Helpful Links
Release Notes
CD Readme
Release Advisories
Current documentation set for Outbound Contact 8.0
Outbound Contact 8.0 Deployment Guide PDF Use this guide to install and configure components and applications used to run Outbound Contact.
Outbound Contact 8.0 Reference Manual PDF Use this guide to find reference information used to configure and install Outbound Contact.
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base: