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Reporting and Reporting Templates

What is Genesys Reporting?

Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CCPulse+ and Contact Center (CC) Analyzer, which draw on much of the same data but provide different functional capabilities. An associated product, Reporting Templates, provides templates for CC Analyzer and CCPulse+ real-time and historical reporting.


Current documentation set for Reporting 8.0 and Reporting Templates 8.0

The Reporting 8.0 release consists of CCPulse+ 8.0 release and CC Analyzer 7.6 release.

Note: See the Earlier Releases tab for a list of Solution Reporting 7.6 documents that still apply for Reporting 8.0 and Reporting Templates 8.0.

Reporting 8.0 Deployment Guide PDF Provides step-by-step instructions to configure and install Reporting components.

Reporting 8.0 CCPulse+ Administrator's Guide PDF Describes how to customize and troubleshoot your CCPulse+ application.

Reporting 8.0 Reference Manual PDF Covers performance measurements, reporting during time shifts, and setting up custom reports.

Reporting Technical Reference 8.0 Overview PDF Describes the Genesys Call Model, Multimedia Interaction Model, and Statistical Model.

Reporting Technical Reference 8.0 Solution Reporting Templates PDF Describes reporting templates for Genesys products.

Reporting Technical Reference 8.0 Customization PDF Describes the points of customization in historical reporting.

Reporting 8.0 Master Index PDF

We are currently moving our documentation content to a new corporate server.

During this transition, you can find content from earlier releases on the former Knowledge Base:

The following Solution Reporting 7.6 documents still apply for the Reporting 8.0 release:

  • Reporting 7.6 Data Sourcer User's Guide
  • Reporting 7.6 ETL Runtime User's Guide
  • Reporting 7.6 Physical Data Model for a Sybase Data Mart
  • Reporting 7.6 Physical Data Model for an Oracle Data Mart
  • Reporting 7.6 Physical Data Model for a Microsoft SQL Data Mart
  • Reporting 7.6 Physical Data Model for a DB2 Data Mart
  • Reporting Technical Reference 7.6 Data Mart Conceptual Data Model
  • Reporting Technical Reference 7.6 Report Generation Assistant

Comments or questions about this documentation? Contact us for support!