Reporting and Reporting Templates
What is Genesys Reporting?
Genesys Reporting is a powerful tool for viewing and analyzing contact center performance, enabling you to improve enterprise efficiency. It consists of two products, CCPulse+ and Contact Center (CC) Analyzer, which draw on much of the same data but provide different functional capabilities. An associated product, Reporting Templates, provides templates for CC Analyzer and CCPulse+ real-time and historical reporting.
Helpful Links
Release Notes
CD Readme
Release Advisories
Wizard Advisory
Solution Reporting Configuration Wizards 8.0 Wizard Advisory
Current documentation set for Reporting 8.0 and Reporting Templates 8.0
The Reporting 8.0 release consists of CCPulse+ 8.0 release and CC Analyzer 7.6 release.
Reporting 8.0
Deployment Guide PDF Provides step-by-step instructions to configure and install Reporting components.
CCPulse+ Administrator's Guide PDF Describes how to customize and troubleshoot your CCPulse+ application.
Reference Manual PDF Covers performance measurements, reporting during time shifts, and setting up custom reports.
Reporting Technical References 8.0
Overview PDF Describes the Genesys Call Model, Multimedia Interaction Model, and Statistical Model.
Solution Reporting Templates PDF Describes reporting templates for various Genesys products.
Customization PDF Describes the points of customization in historical reporting.
Additional Documents
Reporting 7.6 documents The Earlier Releases tab lists additional 7.6 documents that still apply for this release.
We are currently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base:
The following Solution Reporting 7.6 documents still apply for the Reporting 8.0 release:
- Reporting 7.6 Data Sourcer User's Guide
- Reporting 7.6 ETL Runtime User's Guide
- Reporting 7.6 Physical Data Model for a Sybase Data Mart
- Reporting 7.6 Physical Data Model for an Oracle Data Mart
- Reporting 7.6 Physical Data Model for a Microsoft SQL Data Mart
- Reporting 7.6 Physical Data Model for a DB2 Data Mart
- Reporting Technical Reference 7.6 Data Mart Conceptual Data Model
- Reporting Technical Reference 7.6 Report Generation Assistant