UC Connector
What is UC Connector?
The UC Connector enables enterprise-wide customer service. It connects the Genesys Contact Center to the larger enterprise, allowing agents to consult the enterprise Knowledge Workers and take advantage of their special or expert skills. You can also use it independently from a Genesys Contact Center to enable knowledge workers to flexibly provide customer service in a more personal setting or when a contact center is not part of the company function.
Helpful Links
Release Notes
CD Readme
Release Advisory
Current documentation set for UC Connector 8.0
UC Connector 8.0 Deployment Guide PDF Use this book to deploy UC Connector into the Genesys and integrate with the third-party UC platform in the Enterprise.
Genesys Lync Integration 8.0 Deployment Guide PDF Use this book to deploy the Genesys Voice platform in conjunction with Microsoft Lync 2010.