Transferring a Chat

When you're on an active chat in Gplus Adapter for Salesforce, you can perform a transfer to another contact.

All you have to do is:

1. Click the plus symbol at the bottom of the Chat tab.
2. Click Instant Transfer ().
3. Choose an agent, department, or skill in the Team Communicator.
4. Click the list box and select Instant Transfer.

Important

If your administrator has configured it, the transfer target might also see related information about the active call in Salesforce. For example, if the caller already exists in the Salesforce contact database, the agent might see the Edit Contact screen.

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