Framework Database Connectivity Reference Guide

This guide describes the concepts and procedures relevant to how Genesys software connects to databases.

Overview

• Databases in Genesys
• Database connectivity prior to release 8.5
• Database Access Points
• Databases in multi-language environments
• Failure of database access functionality in Genesys servers

Environment Variable Settings

• General recommendations
• Oracle databases
• PostgreSQL databases
• IBM DB2 databases
• Microsoft SQL Server databases

Secure Connections Using TLS

• Overview
• Oracle databases

Database Access Points

• Configuring a DAP
• Using DAPs

FAQs and Troubleshooting

• Frequently Asked Questions
• Troubleshooting