My Status
The My Status view provides a universal status monitor in the Main View.
Place the mouse pointer over the Ready Status icon to view your status summary.
Ready Status
Click the Ready Status icon to open your status menu.
Select your status from the menu. Status choices include Ready, Not Ready, Not Ready with a reason (such as Lunch Break), and After Call Work.
My Channels Tab
Use the My Channels tab to view and modify which interaction channels you are using. If you are using the Gadget, this information is available from the My Channels view.
Right-click a channel in either the Status column or the Forward column, to open the Action menu for that channel and column. Use the Action menu to perform the following actions:
- Change your Ready status on a channel
- Log on to or log off from a channel
- Turn on/off your Do Not Disturb status
- Forward calls that are directed to your extension to another extension on the voice switch/channel
Forwarding Calls
To forward calls to a different extension, on the selected media channel, right-click in the Forward column and click Forward.
This action opens the Forward dialog box. Enter the extension to which you want to forward your calls and click Apply. Click Cancel to return to the My Channels tab without forwarding your calls.
If you have an active forward set and you want to disable it, on the selected media channel, right-click in the Forward column, and select Cancel Forward.
In the Cancel Forward dialog box, Click Apply to cancel the forward. To keep the forward active, click Cancel; this removes the active forward and changes the Forward status to No Active Forward.