Known Issues and Recommendations
Genesys SR Service
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys SR Service. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
Passing a configuration file during installation using the /CONFIG CLI command line switch sometimes fails.
| ID: GIR-3174 | Found In: 8.5.220.72 | Fixed In: |
If the Screen Recording Service is installed with a long installation path, encryption can fail. To workaround this, re-install the Screen Recording Service with a shorter installation path—for example, C:\Genesys\SRS.
| ID: GIR-3168 | Found In: 8.5.220.72 | Fixed In: |
Server TSL certificate validation is disabled by default due to issues with certain Certificate Authority verification.
| ID: GIR-3019 | Found In: 8.5.220.72 | Fixed In: |
When updating the SR Service using the full setup version, a manual uninstall and install is required. The auto updater does not work correctly.
| ID: GIR-2056 | Found In: 8.5.205.10 | Fixed In: 8.5.220.72 |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.