Configure SNMP Monitoring

Addition to the Management Layer User's Guide.

This task, Configuring SNMP Monitoring for T-Servers and SIP Server, requires the skills and knowledge of a system administrator, and knowledge of the Genesys installation that is running on your site. Ideally, you or a current colleague installed the Genesys software, so you have—or can easily find—information that you need, such as the location of certain files. You also need an MIB Editor; ideally, one that you have used before.

How to Provision IVR Profiles

This function: "self-service" provisioning of IVR Profiles. You can use the GAX Reporting??? plugin to assign DID groups to the IVR profiles.

• Self-service provisioning of IVR Profiles and DIDs, to DID Group mapping.
• Safeguard a customer's custom-provisioned DIDs--others may not use or change.

PREREQUISITES

• GVP_IVR_PROFILE_UPDATE permission

START HERE

• GAX > Configuration > Voice Platform > Voice Platform Profiles > Voice IVR Profile > Voice Platform tab

• The fields on the IVR Profile Configuration page: o Initial Page URL – need description o Alternate Page URL – need description DID group assignment configuration also available (See Assign DID groups to IVR profiles).