Agent Table of Contents Page
Welcome title: Agent's Guide
AccessUserInterfaces title: Accessing your Genesys Engage cloud applications
- SingleSignOn title: Genesys Single Sign-On
AgentDesktop title: Agent Desktop (v8)
- QuickStart title: Getting started (v8)
- channels title: Channels (v8)
- custinter title: Customer interactions (v8)
- contacts title: Contacts (v8)
- MyWorkbins title: Workbins (v8)
- Responses title: Standard responses (v8)
- CustBrowse does not exist. Click to create CustBrowse in draft
- contacts title: Contacts (v8)
- intinter title: Internal interactions (v8)
- Outbound title: Outbound campaigns (v8)
- Reports does not exist. Click to create Reports in draft
- Nav title: Navigating Agent Desktop (v8)
- GS does not exist. Click to create GS in draft
- Manage Myself does not exist. Click to create Manage Myself in draft
- Login does not exist. Click to create Login in draft
- Main Window does not exist. Click to create Main Window in draft
- Status does not exist. Click to create Status in draft
- MyChannels does not exist. Click to create MyChannels in draft
- Campaigns does not exist. Click to create Campaigns in draft
- MyHistory does not exist. Click to create MyHistory in draft
- Reports does not exist. Click to create Reports in draft
- My Statistics does not exist. Click to create My Statistics in draft
- Contact Center Statistics does not exist. Click to create Contact Center Statistics in draft
- MyWorkbins title: Workbins (v8)
- MyMessages does not exist. Click to create MyMessages in draft
- Login does not exist. Click to create Login in draft
- Manage My Contacts does not exist. Click to create Manage My Contacts in draft
- Contact Directory does not exist. Click to create Contact Directory in draft
- Contact Directory does not exist. Click to create Contact Directory in draft
- Manage My Interactions does not exist. Click to create Manage My Interactions in draft
- TeamCommunicator does not exist. Click to create TeamCommunicator in draft
- Supervision does not exist. Click to create Supervision in draft
- InteractionsBar does not exist. Click to create InteractionsBar in draft
- CaseData does not exist. Click to create CaseData in draft
- DispositionCode does not exist. Click to create DispositionCode in draft
- NotePad does not exist. Click to create NotePad in draft
- Contact History does not exist. Click to create Contact History in draft
- Interaction History does not exist. Click to create Interaction History in draft
- Responses title: Standard responses (v8)
- External Web Site does not exist. Click to create External Web Site in draft
- CallActions does not exist. Click to create CallActions in draft
- InternalVoiceInteractions does not exist. Click to create InternalVoiceInteractions in draft
- VoiceConsult does not exist. Click to create VoiceConsult in draft
- VoiceRecording does not exist. Click to create VoiceRecording in draft
- Chat Interaction does not exist. Click to create Chat Interaction in draft
- Chat Consultation does not exist. Click to create Chat Consultation in draft
- TeamCommunicator does not exist. Click to create TeamCommunicator in draft
- E-mail does not exist. Click to create E-mail in draft
- Inbound E-mail does not exist. Click to create Inbound E-mail in draft
- Outbound E-mail does not exist. Click to create Outbound E-mail in draft
- QAReviewofEmail does not exist. Click to create QAReviewofEmail in draft
- Outbound_Preview_Calls does not exist. Click to create Outbound_Preview_Calls in draft
- Outbound_Push_Preview_Calls does not exist. Click to create Outbound_Push_Preview_Calls in draft
- Outbound_Progressive_Calls does not exist. Click to create Outbound_Progressive_Calls in draft
- Outbound_Call_Actions does not exist. Click to create Outbound_Call_Actions in draft
- Inbound E-mail does not exist. Click to create Inbound E-mail in draft
- InternalIM does not exist. Click to create InternalIM in draft
GPA title: Gplus Adapter for Oracle Service Cloud
- GPARLoggingIn title: Logging in and out
- GPARStatus title: Changing Your Status
- GPARMultipleChat title: Managing Multiple Voice and Chat conversations
- GPARVoice title: Working with the Voice Channel
- GPARReceivingCalls title: Receiving Calls
- GPARTransferringCalls title: Transferring Calls
- GPARCallRecording title: Recording a Call
- GPARReceivingCalls title: Receiving Calls
- GPARChat title: Working with the Chat Channel
SFAdapters title: Gplus Adapter User Guide (v8)
- GPASF does not exist. Click to create GPASF in draft
- GPALogin title: Logging in (v8)
- GPALogout does not exist. Click to create GPALogout in draft
- GPAStatus title: Changing Your Status (v8)
- GPAMyChannels title: Navigating to a Channel (v8)
- GPAEditCaseData title: Case Information management (v8)
- GPATeamCommunicatorFavorites title: Contact management (v8)
- GPAReportStatistics title: Viewing your reports (v8)
- GPALogin title: Logging in (v8)
- GPAVoice title: Handling calls (v8)
- GPAIncomingCall title: Answer incoming calls (v8)
- GPADialCall title: Dial a call (v8)
- GPASelectNumberDisplay title: Caller Identification for outbound calls (v8)
- GPATransferCall title: Transfer a call (v8)
- GPAInitiateConf title: Conference calls (v8)
- GPAVoiceConsult title: Consultations (v8)
- GPAVoiceRecord title: Recording a Call (v8)
- GPAVoice title: Handling calls (v8)
- GPAChat title: Working with the Chat channel (v8)
- GPASingleChat title: Chatting with a customer (v8)
- GPAManageMultiChat title: Managing multiple chat interactions (v8)
- GPAChatTransfer title: Transferring a Chat (v8)
- GPAChatConsult title: Chat consultations (v8)
- GPAChat title: Working with the Chat channel (v8)
- GPAFeedback title: Submitting feedback (v8)
- GPAFeedback title: Submitting feedback (v8)
- GPAGplusSalesforceConsole does not exist. Click to create GPAGplusSalesforceConsole in draft
WorkforceManagement title: Workforce Management
- WFMAgentWeb title: Workforce Management Web for Agents overview
- GSO title: Getting Started
- TrdgO title: Trading
- WinRdMap title: Trading Windows Road Map
- WinSpcTsk title: Trading Windows for Specific Tasks
- RevProp title: Reviewing My Proposals and Their Responses
- RevResp title: Reviewing My Responses to Other Agents' Proposals
- CrtProp title: Creating Trade Proposals
- AddComm title: Adding Comments to a Trade
- VwPrsnl title: Viewing Personal Proposals Available to Me
- VwCom title: Viewing Community Proposals
- VwAgSch title: Viewing Other Agents' Schedules
- VwAgDetl title: Viewing Other Agents' Schedule Details
- RevProp title: Reviewing My Proposals and Their Responses
- WinRdMap title: Trading Windows Road Map
- PrefO title: Preferences
- AEShftPrf title: Adding and Editing Shift Preferences
- AEAvlPrf title: Adding and Editing Availability Preferences
- AEDyOffPrf title: Adding and Editing Day Off Preferences
- AvlPtrn title: Availability Patterns
- CrAvPrf title: Using Patterns for Availability Preferences
- AEShftPrf title: Adding and Editing Shift Preferences
- TOO title: Time Off
- SBO title: Bidding
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