8.5.141.29
Voice Platform Resource Manager Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 12/18/15 | Hot Fix | X | x |
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What's New
This release contains the following new features and enhancements:
Resource Manager (RM) has three new options in the CTIC Logical Resource Group (LRG) for handling CTIC failover. These options are not available during configuration of a CTI Connector Resource Group via Genesys Administrator. You must specify them manually in the CTI Connector LRG.
fail-over-cti-handling
Valid Values: reject (default) , answer, script;service-type;url
Takes effect: immediately
This option specifies the behavior expected when all attempts to use CTIC fail. For example: all CTICs are down, or port capacity of the CTIC LRG is exceeded, or all CTIs in the LRG were tried but failed.
- Set to reject to reject the call.
- Set to answer to answer the call.
- Set to script;service-type;url to run …
cti-unavailable-respcode
Valid Values: default=not specified, none,SIP response codes for which next CTI resource should not be retried.default=not specified
Takes effect: immediately
- Specifies a list of response codes to be intercepted and given special treatment. Separate each code in the list with a semicolon (;).
If CTIC returns a response code matching a code provided in the list, RM does not retry any other CTIC; instead RM takes action based on the cti-unavailable-action option (CTI group-level), or based on the rm.cti-unavailable-action option configuration parameter (server-level). - When set to emptyornone, RM retries the next CTIC available in the CTI LRG in response to any any error from CTIC.
- When not specified at all, RM checks the server-level parameter rm.cti-unavailable-respcode and takes the action action specified there.
Note: cti-unavailable-respcode overrides the server parameter rm.cti-unavailable-respcode.
cti-unavailable-action - answer/reject/script
Valid Values: reject (default) , answer, script;service-type;url
Takes effect: immediately
Specifies the behavior expected when the SIP response code received from CTIC matches a response code that is configured in rm.cti-unavailable-respcode.
- Set to reject to reject the call.
- Set to answer to answer the call.
- Set to script;service-type;url to run …
If not specified, RM uses the server-level parameter rm.cti-unavailable-action.
Note: This param overrides rm.cti-unavailable-action.
Resolved Issues
This release contains the following resolved issues:
Resource Manager (RM) no longer terminates in the CTI call flow when it returns to non-CTI handling of the call when all of these conditions occur:
- RM receives an error code that was configured in the option rm.cti-unavailable-respcode.
- rm.cti-unavailable-action is set to answer or script.
- the TerminatingLeg initiated by CTIC is not cleared.
Upgrade Notes
No special procedure is required to upgrade to release 8.5.141.29.