Performance Management Advisors
What is Performance Management Advisors?
The Genesys Performance Management Advisors product family displays real-time metrics and Key Performance Indicators. Contact center business managers, operations managers, and key users can view information specific to their role using Contact Center Advisor (CCAdv), Workforce Advisor (WA), and Frontline Advisor (FA), enabling them to quickly identify developing service and performance issues and take corrective action before customers and revenues are affected. Agents use Agent Advisor (AA) to manage their personal performance in real time, correlate performance with supervisors, and receive the information they need.
Helpful Links
Release Notes
Performance Management Advisors Release Notes 8.1.x
CD Readme
Performance Management Advisors CD ReadMes_8.1.x
Release Advisories
Current documentation set for Performance Management Advisors (PMA) 8.1
CCAdv/WA Administrator User’s Guides
FA Administration User’s Guide
CCAdv/WA Help
Deployment Guides
Helpful Links
Release Notes
Performance Management Advisors Release Notes 8.0.x
CD Readme
Performance Management Advisors CD ReadMes_8.0.x
Release Advisories
Current documentation set for Performance Management Advisors (PMA) 8.0
Administration User's Guide
CCAdv/WA Tools User's Guides