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Performance Management Advisors

What is Performance Management Advisors?

The Genesys Performance Management Advisors product family displays real-time metrics and Key Performance Indicators. Contact center business managers, operations managers, and key users can view information specific to their role using Contact Center Advisor (CCAdv), Workforce Advisor (WA), and Frontline Advisor (FA), enabling them to quickly identify developing service and performance issues and take corrective action before customers and revenues are affected. Agents use Agent Advisor (AA) to manage their personal performance in real time, correlate performance with supervisors, and receive the information they need.


Current documentation set for Performance Management Advisors (PMA) 8.1

CCAdv/WA Administrator User’s Guides

FA Administration User’s Guide

CCAdv/WA Help

FA Help

Deployment Guides

CCAdv/WA Tools Help

Current documentation set for Performance Management Advisors (PMA) 8.0

Administration User's Guide

User’s Guides

Deployment Guides

CCAdv/WA Tools User's Guides

Current documentation set for Performance Management Advisors (PMA) 3.3

Installation Guides

Product Guides

Informiam User's Manuals

Administration User's Manual

Genesys User's Manuals

Quick Reference Guides

Frontline Advisor Web Service

Current documentation set for Performance Management Advisors (PMA) 3.1

Installation Guides

Product Guides

Administration User's Manual

Genesys User's Manuals

Quick Reference Guides

Frontline Advisor Web Service

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