Performance Management Advisors
What is Performance Management Advisors?
The Genesys Performance Management Advisors product family displays real-time metrics and Key Performance Indicators. Contact center business managers, operations managers, and key users can view information specific to their role using Contact Center Advisor (CCAdv), Workforce Advisor (WA), and Frontline Advisor (FA), enabling them to quickly identify developing service and performance issues and take corrective action before customers and revenues are affected. Agents use Agent Advisor (AA) to manage their personal performance in real time, correlate performance with supervisors, and receive the information they need.
Helpful Links
Release Notes
Performance Management Advisors Release Notes 8.1.x
CD Readme
Performance Management Advisors CD ReadMes 8.1.x
Release Advisories
Current documentation set for Performance Management Advisors (PMA) 8.1
CCAdv/WA Administrator User’s Guides
FA Administration User’s Guide
CCAdv/WA Help
Deployment Guides
Helpful Links
Release Notes
Performance Management Advisors Release Notes 8.0.x
CD Readme
Performance Management Advisors CD ReadMes 8.0.x
Release Advisories
Current documentation set for Performance Management Advisors (PMA) 8.0
Administration User's Guide
CCAdv/WA Tools User's Guides
Helpful Links
Current documentation set for Performance Management Advisors (PMA) 3.3
Informiam User's Manuals
Administration User's Manual
Genesys User's Manuals
Frontline Advisor Web Service
Helpful Links
Release Notes
Performance Manager Advisors Release Notes 3.1.x
CD Readme
Performance Manager Advisors CD ReadMes 3.1.x
International Documentation
Current documentation set for Performance Management Advisors (PMA) 3.1
Informiam User's Manuals
Administration User's Manual
Genesys User's Manuals
Frontline Advisor Web Service
Helpful Links
Release Notes
Current documentation set for Performance Management Advisors (PMA) 3.0
Informiam Installation Guides
Informiam Product Guides
Informiam Administration User's Manual
Informiam Web Service
Helpful Links
Release Notes
Current documentation set for Performance Management Advisors (PMA) 2.9
Informiam Installation Guides
Informiam Product Guides
Informiam Administration User's Manuals
Informiam User's Manuals
Informiam Quick Reference Guides
Informiam Data Planner
Current documentation set for Performance Management Advisors (PMA) 2.8
Informiam Installation Guides
Informiam Product Guides
Informiam Administration User's Manual
Informiam User's Manuals