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Welcome

Welcome to the Composer 8.1.4 Help. Composer is an Integrated Development Environment (IDE), based on Eclipse, for developing:

• Routing applications for the Genesys Orchestration Platform 8.x (ORS)—which takes the Genesys core capability of routing, extends it, and integrates it tightly with other Genesys products.

• Voice applications for the Genesys Voice Platform (GVP) 8.1+—a software suite, which unifies voice and web technologies to provide a complete solution for customer self-service or assisted service.

Expand the Table of Contents on the left to view all topics. Use the links below to get started in functional areas. You can also use the Search function at the top right.

Quick Start

• See the Quick Start for how to create a simple routing strategy, attach data that will appear on the agent desktop, and route to the preferred agent.

New in This Release

For a summary of new features in Composer 8.1.4, see the New in This Release section in the Composer 8.1.4 Deployment Guide.

Installation

Don't miss the Composer Installation Video!

 

Introduction to Composer

This section includes the following information:

• Quick Start
• Running Composer for the First Time
• Interface Overview
• Composer Code Editors
• Composer Toolbars

Validation, Debugging & Deployment

This section includes information on:

• Validation
• Debugging Routing Applications
• Debugging Voice Applications
• Testing on Tomcat
• Deploying Composer Applications

GVP Voice Applications

This section includes information on:

• Creating Voice Applications
• Sample Text-to-Speech Application
• Preferences for Voice Applications
• How Do Voice Applications Work?
• Voice Block Palette Reference

Sample Applications & Templates

This section includes information on:

• Routing Templates and Samples
• Project Templates
• Diagram Templates
• GVP Voice Project Templates
• Last Called Agent Routing

Orchestration Routing Applications

This section includes information on:

• Creating Routing Applications
• Sample DNIS Routing Application
• Preferences for Routing Applications
• Interaction Process Diagrams
• Routing Block Palette Reference

Installation, Videos, Troubleshooting

This section includes information on:

• Installation Video
• Other Composer Videos
• Troubleshooting
• Best Practices
• Useful Resources

Common Voice & Route Functionality

This section includes information on:

• Code Generation
• Exception Events
• Diagram Preferences
• Defining Variables
• Expression Builder

Links to Useful Docs

This section includes information on:

• Orchestration Server Wiki
• Orchestration Server Extensions
• SCXML Technical Reference
• Genesys Voice Platform Wiki
• System-Level Guides