Outbound Contact Reference Manual

The PDF version of the Outbound Contact Reference Manual is no longer being updated as of Outbound Contact 8.1.504.

Communication Protocols

• Event Overview
• Desktop Requests and OCS Responses
• Campaign Status Notification from OCS to Desktop

Communication DN API

• Overview
• Protocol Sequencing
• User Event Structure

OCS Support for HTTP/HTTPS Protocols

• HTTPS Support
• URI Supported by OCS
• Resource Types Accessible via URI

Recommended DBMS Optimizations

• Optimizing Calling List Tables for Weight Rules
• Temporary Tables Considerations
• Maintaining Indexes for Large Calling Lists