Genesys Co-browse

NOTE: PRE-RELEASE DOCUMENTATION

The information in the following documents is subject to change, and will continue to be updated until the software is officially released. Currently, the release date is scheduled for September 2013.

What is Genesys Co-browse?

Genesys Co-browse allows an agent and a customer to navigate (browse) the same web page at the same time. With Genesys Co-browse, the agent and the customer "share" the same instance of the web page (or browser window), unlike a conventional screen sharing application, where one of the parties sees the image of the other party's browser instance or the whole desktop. Genesys Co-browse provides processing of highly dynamic web pages of contemporary web sites. Genesys Co-browse requires no plug-ins, no downloads, and no applets. It is a pure JavaScript and HTML solution integrated with existing Genesys infrastructure.

Helpful Links

Release Notes

CD Readme

Release Advisory

Current documentation set for Genesys Co-browse 8.1

Deployment GuideUse this book to deploy Genesys Co-browse.

Developer's Guide Use this book to customize Genesys Co-browse.