Voicemail Forwarding

Now you can forward voicemail to a different mailbox, and configure which voicemail profile that Feature server will use when handling voicemail. Supported Deployments: Single site, Multi*Site, Business Continuity, SIP Cluster; HA: Feature Server N+1

How to Forward Voicemail

Begin at the audio menu.
Press 6.
Enter a mailbox number.
Press 1.

Configuring Voicemail Forwarding

Configure Voicemail Forwarding in the Feature Server GAX plug*in.
Log in through Genesys Hub and go to Voicemail Profiles › System Profile › Forwarding
Forwarding is disabled by default. Choose Yes to enable.

Which Voicemail Profile to Use?

Using Configuration Manager, you can associate a mailbox with a User, a User Group, an Agent Login or a DN—and that association determines which voicemail profile that Feature Server uses to handle your mailbox.

• If the mailbox is associated with a user group, then Feature Server uses the user group's voicemail profile.
• If the mailbox is associated with a user (or an agent login or a DN that is associated with a user), then Feature Server uses the user's voicemail profile—with these exceptions: Feature Server uses the system voicemail profile when:
  • If the user cannot be resolved through an agent login.
  • if the user is associated with a DN that is not associated with any entities.
  • If the mailbox has multiple associations that point to multiple profiles.