Administrator Table of Contents Page

Welcome title: Administrator's Guide

Pilot_Pages title: Pilot Pages

• AgentReadyTest title: How to log in and start taking calls
  
• AgentSetupTest title: How to Set Up Your Agents
  
• SkillsTest title: Managing Agent Skills
  
• DesQuickStartTest title: Creating Your First Application in Genesys Designer
  
• DesQuickStartTest2 title: Quick Start Guide
  
• ServiceStatusTest title: Service Status
  
• IVRtest title: How to manage Audio Resources using IVR Administration
  
• OCSQuickStart title: Outbound Quick Start: Create a New Sub-campaign and Make a Call
  
• EndToEndReporting title: Cloud Reporting (Source Content)
  
• CloudTemplate title: The Cloud Template
  

SingleSignOn title: Single Sign-On

gsadm title: Cloud basics for administrators

• gsprov title: Provisioning your Contact Center
  
• gsusing title: Using your contact center
  
• gsteam title: How to Set Up Your Teams
  
• gsskill title: How To Work with Skills
  
• gsagent title: How to set up your agents
  

QuickStart title: Genesys Engage cloud Quick Start

• QSProvision title: Provisioning your Contact Center
  
• QSBegin title: Using your Virtual Contact Center
  

Accounts title: Platform Administration

• CMAccounts title: Accounts
  
  • AccessGroups title: Access Groups
    
  • AgentGroups title: Agent Groups
    
  • AgentSkills title: Agent Skills
    
  • Roles title: Roles
    
  • UserAccounts title: Persons (Users)
    
  • AgentDesktopMgmt title: Customizing your Agent Desktop
    
• CMRouting title: Routing/eServices
  
  • Enumerator title: Business Attributes
    
  • EnumeratorValue title: Business Attribute Values
    
• Script title: Scripts
  
• CMSwitching title: Switching
  
  • AgentLogins title: Agent Logins
    
  • DN title: DNs
    
  • DNGroup title: DN Groups
    
  • Places title: Places
    
• Agents title: Agents
  
• CentLogs title: Centralized Logs
  
• FIMUsers title: Users
  
  • FIMBulkUsers title: Importing Users in Bulk
    
  • FIMBulkSkills title: Assigning Skills in Bulk
    
  • FIMHistory title: History Window
    
• Provisioning title: Voicemail Management
  

AgentScripting title: Agent Scripting Administration

Designer title: Designer

SPOverview title: Genesys Softphone

• SPDeploy title: Deploying Genesys Softphone
  
• SPOptions title: Configuration options reference
  
• SPSettings does not exist. Click to create SPSettings in draft
  

GplusRightNow does not exist. Click to create GplusRightNow in draft

• GplusRightNowDeploy does not exist. Click to create GplusRightNowDeploy in draft
  
• GplusRightNowConfig does not exist. Click to create GplusRightNowConfig in draft
  

DeployGplusSalesforce title: Gplus Adapter (v8) for Salesforce

• GplusSalesforceDeploy title: Installing and configuring the Adapter (v8) in Salesforce
  
• DeployADSalesforce title: Installing and Configuring Agent Desktop (v8) with Salesforce Console
  

DeployGplusZendesk title: Gplus Adapter for Zendesk

• DeployADZendesk title: Installing and configuring the adapter in Zendesk
  

Reporting title: Reporting

HRReports does not exist. Click to create HRReports in draft

• ReadAReport does not exist. Click to create ReadAReport in draft
  
• HistoricalReporting does not exist. Click to create HistoricalReporting in draft
  
• HRStndOOBReports does not exist. Click to create HRStndOOBReports in draft
  
  • HRAgntActReport does not exist. Click to create HRAgntActReport in draft
    
  • HRAgntGrpMbrshpReport does not exist. Click to create HRAgntGrpMbrshpReport in draft
    
  • HRAgntLogInOutReport does not exist. Click to create HRAgntLogInOutReport in draft
    
  • HRAgntNotRdyRCReport does not exist. Click to create HRAgntNotRdyRCReport in draft
    
  • HRAgentStateReport does not exist. Click to create HRAgentStateReport in draft
    
  • HRAgentTimeReport does not exist. Click to create HRAgentTimeReport in draft
    
  • HRCallBackDetail does not exist. Click to create HRCallBackDetail in draft
    
  • HRCallBackSummary does not exist. Click to create HRCallBackSummary in draft
    
  • HRIxFlowReport does not exist. Click to create HRIxFlowReport in draft
    
  • HRIxnHndlngReport does not exist. Click to create HRIxnHndlngReport in draft
    
  • HRIxnVolumReport does not exist. Click to create HRIxnVolumReport in draft
    
  • HRMicrosoftReports does not exist. Click to create HRMicrosoftReports in draft
    
  • HRQueueReport does not exist. Click to create HRQueueReport in draft
    
• HROEReports does not exist. Click to create HROEReports in draft
  
  • HRCmpgnClbkReport does not exist. Click to create HRCmpgnClbkReport in draft
    
  • HRCmpgnSmryReport does not exist. Click to create HRCmpgnSmryReport in draft
    
  • HRCntctLstEftReport does not exist. Click to create HRCntctLstEftReport in draft
    
  • HRAgntOtbndCmpgnReport does not exist. Click to create HRAgntOtbndCmpgnReport in draft
    
• HRDesignerHR does not exist. Click to create HRDesignerHR in draft
  
  • HRActsSumm does not exist. Click to create HRActsSumm in draft
    
  • HRBlksSumm does not exist. Click to create HRBlksSumm in draft
    
  • HRDurTrends does not exist. Click to create HRDurTrends in draft
    
  • HRFinalDispByMenu does not exist. Click to create HRFinalDispByMenu in draft
    
  • HRMenusSumm does not exist. Click to create HRMenusSumm in draft
    
  • HRMilestoneSumm does not exist. Click to create HRMilestoneSumm in draft
    
  • HRSessionAct does not exist. Click to create HRSessionAct in draft
    
  • HRSurveySumm does not exist. Click to create HRSurveySumm in draft
    

RealTimeReporting does not exist. Click to create RealTimeReporting in draft

• RTRUserAccess does not exist. Click to create RTRUserAccess in draft
  
• RTRReports does not exist. Click to create RTRReports in draft
  
• RTRWidgets does not exist. Click to create RTRWidgets in draft
  
• RTRWidgetExternal does not exist. Click to create RTRWidgetExternal in draft
  
• RTRTemplates title: How can I use templates to simplify widget creation?
  
• RTRWidgetTypes does not exist. Click to create RTRWidgetTypes in draft
  
• RTRFormulas does not exist. Click to create RTRFormulas in draft
  
• RTRFunctions does not exist. Click to create RTRFunctions in draft
  

GVPReports does not exist. Click to create GVPReports in draft

• CBrowserCLD does not exist. Click to create CBrowserCLD in draft
  
• CDashCLD does not exist. Click to create CDashCLD in draft
  
• OpRepCLD does not exist. Click to create OpRepCLD in draft
  
• VARCLD does not exist. Click to create VARCLD in draft
  

SocialAnalytics title: Social Analytics

• GettingStarted title: Definitions
  

Workforce Management title: Workforce Management

• WMETL title: Workforce Management ETL Database Reference
  
  • DimTbls title: Dimension tables
    
  • FctTbls title: Fact tables
    
  • QueryEx title: Query examples
    

CallRecording title: Recording, Quality Management and Speech Analytics

• EncryptingRecordings title: Recording certificate management
  
• ScreenRecordingConfig title: Deploying the Screen Recording Service
  
• Browser does not exist. Click to create Browser in draft
  
• Backup title: Recording Cloud Backup Service
  
• interactiongrid does not exist. Click to create interactiongrid in draft
  
• qualitymonitoring does not exist. Click to create qualitymonitoring in draft
  
  • QMworkflow does not exist. Click to create QMworkflow in draft
    
  • formsmanager does not exist. Click to create formsmanager in draft
    
  • evaluationsmanager does not exist. Click to create evaluationsmanager in draft
    
  • evaluationsschedule does not exist. Click to create evaluationsschedule in draft
    
  • reports does not exist. Click to create reports in draft
    
  • SPMI does not exist. Click to create SPMI in draft
    

SIPasPBX title: SIP Feature Server as a PBX

Operations title: IVR Administration

• ManageDID title: Manage DID Groups with IVR Administration
  
• IVRprov title: Provision IVR Profiles yourself
  
• Personalities title: Personalities
  
• AudioResources title: Audio Resources
  
  • AudioResourceFiles title: Audio Resource Files
    
• Parameters title: Parameters
  
• GroupTemplates title: Parameter Group Templates
  
• ParameterGroups title: Parameter Groups
  

Outbound title: Outbound

• EntMgr title: Enterprise Manager
  
• AcctMgr title: Account Manager
  
• ConfigOutbound title: How to set up Outbound routing
  

ServiceStatus title: Service Status