What do I Need to Know About the User Manager Before I Begin

Before you start using the User Manager to perform administration tasks, review the information on this page to get a full understanding of the product.

Who Should Read the User Manager Help Guide?

The intended audience for this guide are administrators that are responsible for creating and managing user accounts, configuring the call center settings, and assigning global settings to agent groups.

Prerequisites

Browser requirements Checklist of features that must be or can be configured Configuration server permissions

Overview of the User Manager Interface?

Image with call outs. cloud templates to highlight the features Video