My Status
The My Status view provides a universal status monitor in the Main View.
Place the mouse pointer over the Ready Status icon to view your status summary.
Ready Status
Click the Ready Status icon to open your status menu.
Select your status from the menu. Status choices include Ready, Not Ready, Not Ready with a reason (such as Lunch Break), and After Call Work.
Manage Your Status
You can manage your Status in two places in the Main Window:
Ready Status Menu
The title bar of the Main Window displays your ready status icon and your login status, and provides a button that enables you to log out.
Click the Ready Status icon (see figure) on the left-hand side of the Main Window title bar to open your ready status menu.
Place the mouse pointer over the Ready Status icon to view your status summary.
The status summary includes your login name, Place, channels, and channel status.
If you are logged in to more than one channel, detailed status for each channel is displayed; otherwise, only your Ready state is displayed.
Your Ready status is also displayed in the My Channels tab of the Main Window. You can manage your status and forward interactions from the My Channels tab.
Not Ready Status
When you are handling an interaction, the system interrupts the display of the amount of time that you are in the current state.
If, while you are handling an interaction for a given channel, you set your status to either Not Ready, Not Ready - <reason>, or After Call Work (ACW) the system does not display the amount of time that you are in that state until the interaction is complete. This feature enables your break or ACW time to be displayed according to recorded statistics.
Inactivity Timeout
Inactivity Timeout is a security feature that locks the Interaction Workspace windows on your workstation if you do not use your mouse or keyboard for a period of time that is defined by your administrator. You must authenticate to reactivate Interaction Workspace.