API Commands

close

Closes the ChannelSelector UI.

Resolutions

Status	When	Returns
resolved	When ChannelSelector is successfully closed	n/a
rejected	When ChannelSelector is already closed	Already closed

open

Opens the ChannelSelector UI.

Resolutions

Status	When	Returns
resolved	When ChannelSelector widget is successfully opened	n/a
rejected	When ChannelSelector widget is already open	'Already open'

configure

Modify the configuration for ChannelSelector.

Options

Option	Type	Description
ewtRefreshInterval	number	EWT is updated for every time interval (seconds) defined.
channels	array	Array containing each channel configuration object. The order of channels are displayed based on the order defined here.
channels[].enable	boolean	Enable/Disable chat channel.
channels[].clickCommand	string	The CXBus command name for opening a particular widget when clicked on this channel.
channels[].readyEvent	string	Subscribes to this ready event published by a plugin and enables the channel when that plugin is ready.
channels[].displayName	string	A channel name to display in ChannelSelector widget.
channels[].i18n	string	To support localization of channel display name, this takes a key parameter of channelselector section in language pack file. Overides above displayName.
channels[].icon	string	Select from one of the Genesys Widgets icons by specifying icon css class name.
channels[].html	string	Overides and replaces the icon section of a channel with the html (image tag) defined here.
channels[].ewt.display	boolean	To display estimated waiting time details.
channels[].ewt.queue	string	EWT service channel virtual queue name.
channels[].ewt.availabilityThresholdMin	number	If EWT is greater than 0 and less this minimum threshold value (seconds), estimated waiting time is shown with yellow warning icon.
channels[].ewt.availabilityThresholdMax	number	If EWT is greater than minimum threshold value and less maximum threshold value (seconds), estimated waiting time is shown with red alert icon.
channels[].ewt.hideChannelWhenThresholdMax	boolean	Hides this channel when estimated waiting time is greater than maximum threshold value.

Resolutions

Status	When	Returns
resolved	When configuration options are provided and set	n/a
rejected	When no configuration options are provided	'Invalid configuration'

displayStats

Estimated Waiting Time and availability details are displayed for each channel.

Resolutions

Status	When	Returns
resolved	When Estimated Waiting Time is displayed successfully.	n/a
rejected	When StatsService fails to retrieve EWT data.	'Unable to display EWT Stats in ChannelSelector'
rejected	When enableEwt config is disabled or when required channel plugins are not ready.	'Either EWT config is disabled or plugins not yet ready'

disableStats

UI is cleared of any Estimated Waiting time. Fetching it for the defined time interval is also disabled.

Resolutions

Status	When	Returns
resolved	When ChannelSelector widget is successfully opened	n/a
rejected	When ChannelSelector widget is not opened	'ChannelSelector not opened to disable stats details'
rejected	When EWT is disabled for all channels	'Stats already disabled'

enableStats

UI is shown back with estimated Waiting time and availability details. Fetching it for the defined time interval is also enabled.

Resolutions

Status	When	Returns
resolved	When ChannelSelector widget is successfully opened.	n/a
rejected	When Estimated Waiting time details are already displayed.	'Stats already enabled'
rejected	When ChannelSelector widget is not opened.	'ChannelSelector not opened to enable stats details'