IVR Recording

The following table lists the DN types used with GVP and specifies if recording is supported for each DN type. There are two different ways to record a GVP-based IVR application:

• Record the entire IVR application, using the agent recording method with the SIP Server DN configuration.
• Record part or all of the IVR application with the VoiceXML application-level control.

DN Type	Usage	Can be recorded using the agent recording method with SIP Server configuration	Can be recorded using the VoiceXML recording control
VoIP Service DN (MSML)	PlayApplication treatment to execute a VoiceXML application.	No	Yes
Voice Treatment Port (VTP)	Legacy IVR ports for both inbound and outbound IVR calls	Yes	Yes
Trunk Group DN	Inbound GVP IVR calls and proactive notification (outbound GVP IVR calls)	Yes	Yes
Trunk DN	Inbound GVP IVR calls	Yes	Yes

Important

Configuration of GVP is also required for IVR recording. For additional details, refer to the IVR Profile.