KnowledgeCenterService
Overview
KnowledgeCenterService exposes a high-level API for utilizing Genesys Knowledge Center services. You can you use these services for exposing corporate knowledge on the web site via standard widgets or for developing your own custom knowledge-aware widgets. KnowledgeCenterService provides unified way for all widget utilizing bus communication to access the corporate knowledge in easy way.
Usage
KnowledgeCenterService and the matching Search and Chat Deflection widgets work together right out of the box and they share the same configuration object. Using Search or Chat Deflection requires use of KnowledgeCenterService.
You can also use KnowledgeCenterService as a high-level API using bus commands and events to build your own knowledge-aware widget or other UI features based on KnowledgeCenterService events.
Customization
KnowledgeCenterService has many configuration options but no customization options. It is meant as a plug-n-play type of plugin and works as-is.