Genesys Configuration Options

Use the Quick Lookup on this page to find all options for a given product — for example, a quick hit to find valid values. Or you can click an option, section, or component to learn more. You can also find links to all Options Reference guides, listed by product on the Find a Guide tab.

Legacy Online Configuration Options

Important

Legacy configuration options are being moved to this site as we speak. Bear with us!

Go to the Options Reference for your product.

• Genesys Predictive Engagement Configuration
• Genesys Interaction Recording
• eServices
• Genesys Info Mart
• Genesys Mobile Services
• Genesys Predictive Routing
• Genesys Rules System
• Genesys Voice Platform
• Genesys Web Engagement
• Workspace Web Edition
• Interaction Concentrator
• Workspace Desktop Edition
• intelligent Workload Distribution
• Knowledge Center
• Outbound Contact
• Reporting and Analytics Aggregates
• RTME
• Multimedia Connector for Skype for Business
• Workforce Management
• Web Real-Time Communications