Migrating Gplus Adapter for Salesforce to WWE Mode

The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.

There are two options available for the adapter:

• Gplus Adapter for Salesforce provides a smaller interface designed for Salesforce Classic, although it also works in Salesforce Console.
• Gplus Adapter for Salesforce - WWE Option provides the full Workspace Web Edition interface and is only available in Salesforce Console.

If you Gplus Adapter for Salesforce is deployed in your environment in the classic mode, you can migrate your deployment to WWE mode following these steps:

1. Log into Salesforce.com with your administrator credentials to open the Home page.
2. Go to Setup.
3. Search for Call Center
4. Click + to expand Gplus Configuration

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1. Click Clone.

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1. Enter the following values:

Parameter	Value
Internal Name	Can be anything (limit to 40 chars, must start with letters)
Display Name	Can be anything (limit to 40 chars, must start with letters)
CTI Adapter URL	https://host:port/ui/crm-workspace/index.html
Softphone Height	325
Softphone Width	850

1. Go to the Whitelist Genesys domain in App Setup

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1. In example here we are using “Sample Console”, choose the Application for their Salesforce deployment.

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1. Click Edit, scroll down to Whitelist Domains, and add the Genesys domain here. The

   The Port field is not necessary if default port is use (443).

2. Click Save before closing Salesforce.

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