Genesys Voice Platform 8.5 Product Alerts
Link to 8.1 Product Release Advisory
Media Control Platform (MCP) v8.5.178.xx does not reuse the SIP request’s TCP connection when responding to the request. Subsequently, MCP tries to initiate a new TCP connection to the FQDN or IP (and port) present in the VIA header of the request.
As a result, MCP might fail to send a SIP response to the request if the remote doesn't accept a new TCP connection. For example, the remote is a F5 load balancer or Genesys Composer.
If you have installed MCP v8.5.178.xx, Genesys recommends you uninstall this version and install/upgrade to MCP v8.5.181.78 or a later version.
Reporting Server aggregated reports (data) do not maintain time zone information because, as designed, report generation uses the time zone format used by the host on which Reporting Server is installed. For consistent reports, Genesys recommends that you locate the Reporting Server, Genesys Administrator, and Genesys Administrator UI in the same time zone.
Resource Manager (RM) v8.5.178.66 does not reuse the SIP request’s TCP connection when responding to the request. Subsequently, RM tries to initiate a new TCP connection to the FQDN or IP (and port) present in the VIA header of the request.
As a result, RM might fail to send a response to the request if the FQDN cannot be resolved. If the request happens to be a SIP OPTIONS request, then SIP can put RM out of service. (GVP-24000)
If you have downloaded RM v8.5.178.66, Genesys recommends you uninstall this version and reinstall RM v8.5.178.79.
Starting from Media Control Platform (MCP) 8.5.176.xx and Resource Manager (RM) 8.5.175.xx, the default value for SIP TLS communications for various interfaces has been changed to TLSv1_2. Setting TLSv1_2 as default value avoids the security issues associated with the SSLv23 which allowed MCP and RM to downgrade to the vulnerable SSLv2 and SSLv3 protocols.
This means that when using the default configuration, the new MCP 8.5.176.xx and RM 8.5.175.xx versions and above will not support any protocols lower than TLSv1_2 for SIP TLS communications.
Important:
- In scenarios where MCP or RM communicates with other components that support TLSv1 or TLSv1_1 protocols, the default configuration parameters corresponding to those SIP TLS interfaces on MCP or RM must be changed appropriately.
- If only one MCP or RM is upgraded to the latest version, then modify the default configuration for both the MCP and RM to use TLSv1 to support interfacing with other MCPs and RMs running in older versions.
Refer to the Media Control Platform 8.5.176.05 Release Note and Resource Manager 8.5.175.95 Release Note for more details about the configuration parameters that requires changes.
Upgrading the Resource Manager to 8.5.170.64 might cause conferencing issues in the Media Control Platform. Workaround: Upgrade the Media Control Platform to 8.5.170.71 or higher versions. Or, configure the gvp.policy.voicexml-recording-allowed option to false in the tenant properties, to disable the IVR recording functionality.
VP Reporting Plugin for GAX versions 8.5.151.23 and 8.5.151.28 may not generate Call Peaks Report appropriately. Genesys recommends that customers use this feature in a lower version of the software until an appropriate resolution is provided for this issue. The latest version for this plugin is 8.5.151.14.
The Media Server DVD for the 17 April 2015 release of GVP 8.5.1 is missing the VP Reporting Plugin for GAX 8.5.120.30 in the Linux Installation Package (IP). That omission will be corrected soon; until then you can download the Linux IP through Genesys software download.
Deploy with GAX, not with GA: IMPORTANT! Functionality for deploying Genesys Voice Platform components to remote and local hosts has been discontinued in Genesys Administrator as of version 8.1.303. This functionality is now available in Genesys Administrator Extension; please refer to documentation for Genesys Administrator Extension for details.
Optimize Red Hat Enterprise Linux Performance Tip: GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x when using ext4. Thus, expect the best performance from GVP while using RHEL 5, or using RHEL 6 with ext3.
Customers using the VP Reporting Plugin for GAX (version 8.5.120.30 or lower) should not upgrade to GAX version 8.5.220.19—this combination has not been qualified.
MCP releases 8.5.130.82, 8.5.130.91, and 8.5.130.93 consume excessive memory during Third Party Recording. Other recording configurations, such as MSML GIR recording, are not impacted. This behavior is scheduled to be corrected in the next release of GVP 8.5.1, scheduled for 9 September 2015.
MCP now correctly interprets the specification RFC2616 and does not revalidate an HTTP response that contains a “must-revalidate” directive until it has become “stale”(expired).
To achieve the previous behavior (revalidate any response that contains a “must-revalidate” directive) with the version 8.5.1 MCP IP (18 December 2015 and later), configure your application servers/web servers to return the following directives with each HTTP response that requires immediate revalidation:
Cache-Control: max-age=0 and must-revalidate
A memory growth issue discovered in Resource Manager 8.5.120.62 was fixed in Resource Manager version 8.5.120.67. Previously, Resource Manager memory grew excessively when connected to SNMP Master Agent.
Correction: The initial IP ReadMe for components incorrectly stated that GVP 8.5.0 supports 32-bit RHEL 6.
All GVP 8.x versions support live upgrades, in-service migration, and mixed modes.
GVP 8.x HTTP Digest Authentication, for the Conversation Manager Solution.
The GVP User Interface (GVPUI) in Genesys Administrator provides scaling options for multi-site reporting by aggregating reports from multiple independent Reporting Servers, allowing administrators to view an aggregation of data across multiple sites.
For optimal performance, Genesys recommends a maximum number of 750 tenants per multi-tenant deployment.
Genesys recommends using static IP addresses for all GVP machines running Windows or Linux.
Sometimes while using Genesys Interaction Recording (GIR), you may see a message similar to Recv failure: Connection was reset in MCP logs when you try to post recording files to Amazon S3, and fail. Workaround: Configure the MCP configuration parameter [fm].http_proxy to be empty (containing no value), to disable SQUID/proxy server caching. (GVP-20940)
If a child tenant is assigned a Logical Resource Group (LRG) by its parent tenant, and then is moved within the hierarchy, the LRG remains assigned until the assignment is manually removed. (ER# 247518907)
In multi-tenant deployments, child tenant users must be given logon access to Genesys Administrator before they can view and download their reporting data. You can grant access to child tenants by completing the following tasks, the procedures for which can be found in Framework 8.0 Genesys Administrator Help:
- Create a new tenant by using the Manually Creating New Tenants procedure. You can view the newly created tenant, in the provisioning > Environment > Tenants panel. If you do not see the new tenant immediately, log out and log back in again.
- Create a new user by using the Creating Users procedure.
- Add the new user to a group by using the Add Users by Using the Task Panel procedure.
- Create a new role, add the new user to the role, and assign permissions by using the information in the Users: Overview section.
- Select Environment > Applications, double-click the default application, and grant Read and Write permissions to the user.
- Log out of Genesys Administrator, then log in again as the new user.
In some instances, the Media Server might not be able to play prompts on Linux. To work around this issue, add the machine’s IP address to the /etc/hosts file, and then restart the Media Control Platform. For example:
127.0.0.1 localhost localdomain.localhost
172.32.45.66 machine1.domain.com machine1
(ER# 218690361)
VP Reporting Plugin for GAX 8.5.x Release Note
This Release Note applies to all 8.5.x releases of VP Reporting Plugin for GAX. Links in the Available Releases section enable you to access information regarding a specific release.
For information about 8.1.x releases of VP Reporting Plugin for GAX, see the 8.1 Release Note (Cumulative).
Contents
Available Releases
Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Voice Platform page in the Genesys Supported Operating Environment Reference Guide.
You can find Release Notes for particular releases of VP Reporting Plugin for GAX at the following links:
Release 8.5.1:
| Release | Release Date | Release Type | Restrictions | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|---|---|---|
| 8.5.151.28 | 11/04/16 | Hot Fix | Unavailable * | X | |||||
| 8.5.151.23 | 03/18/16 | General | Unavailable * | X | X | ||||
| 8.5.151.14 | 02/05/16 | General | X | X | |||||
| 8.5.120.30 | 12/18/14 | General | X | X |
* A critical issue was discovered during regression testing. Hence, as of November 15, 2016, this release is no longer available from software downloads. If you’ve already downloaded the software, please refer to the 8.5 Product Alerts before installing it.
Release 8.5.0:
| Release | Release Date | Release Type | Restrictions | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|---|---|---|
| 8.5.011.16 | 02/21/14 | Hot Fix | X | X | |||||
| 8.5.010.58 | 12/20/13 | General | X | X |
Discontinued Support
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued items for this product.
Link to Known Issues
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of the product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
You can find information about Known Issues and Recommendations that apply to some 8.5 releases of VP Reporting Plugin for GAX, including the issues that are specific to Localized (International) releases, at the following links:
Additional Information
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.
The following documentation contains information about this software.
- Documentation Supplement for GVP 8.5.x and Media Server 8.5.x.
- GVP 8.5 Deployment Guide, which provides information about installing and configuring Genesys Voice Platform (GVP).
- GVP 8.5 User's Guide, which provides information about configuring, provisioning, and monitoring GVP and its components.
- Genesys Media Server 8.5 Deployment Guide, which provides information about installing and configuring Genesys Media Server.
- Genesys Voice Platform 8.1 Genesys VoiceXML 2.1 Reference Help, which provides information about developing Voice Extensible Markup Language (VoiceXML) applications. It presents VoiceXML concepts, and provides examples that focus on the GVP Next Generation Interpreter (NGI) implementation of VoiceXML.
- Genesys Voice Platform Legacy Genesys VoiceXML 2.1 Reference Manual, which describes the VoiceXML 2.1 language as implemented by the Legacy GVP Interpreter (GVPi) in GVP 7.6 and earlier, and which is now supported in the GVP 8.1 release.
- Genesys Voice Platform 8.5 CCXML Reference, which provides information about developing Call Control Extensible Markup Language (CCXML) applications for GVP.
- Genesys Voice Platform 8.1 Troubleshooting Guide, which provides troubleshooting methodology, basic troubleshooting information, and troubleshooting tools.
- Genesys Voice Platform 8.5 SNMP and MIB Reference, which provides information about all of the Simple Network Management Protocol (SNMP) Management Information Bases (MIBs) and traps for GVP, including descriptions and user actions.
- Genesys Voice Platform Configuration Options Reference, which provides information about all the GVP configuration options, including descriptions, syntax, valid values, and default values.
- Genesys Voice Platform Media Server Configuration Options Reference, which provides information about all the GVP configuration options, including descriptions, syntax, valid values, and default values.
- Genesys Voice Platform 8.5 Metrics Reference, which provides information about all the GVP metrics (VoiceXML and CCXML application event logs), including descriptions, format, logging level, source component, and metric ID.
- Genesys Voice Platform 8.1 Web Services API, which describes the Web Services API that the Reporting Server supports.
- Voice Platform Solution 8.1 Integration Guide, which provides information about integrating GVP, SIP Server, and, if applicable, IVR Server.
- Composer 8.1 Deployment Guide, which provides installation and configuration instructions for Composer.
- Composer 8.1 Help, which provides online information about using Composer, an Integrated Development Environment used to develop applications for Genesys Voice Platform and Universal Routing.
- Framework 8.5 Deployment Guide, which provides information about configuring, installing, starting, and stopping Framework components.
- Framework 8.5 Genesys Administrator Deployment Guide, which provides information about installing and configuring Genesys Administrator.
- Framework 8.5 Genesys Administrator Help, which provides information about configuring and provisioning contact center objects by using the Genesys Administrator.
- Framework 8.5 Configuration Options Reference Manual, which provides descriptions of the configuration options for Framework components.
- Framework 8.5 SIP Server Deployment Guide, which provides information about configuring and installing SIP Server.
- The operating systems available for use with each component release are listed in the table at a high level only. For more detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations, see the Genesys Voice Platform page in the Genesys Supported Operating Environment Reference Guide.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.