Check and Refresh Mailbox Counters

Feature Server release 8.1.201.80 includes these two python scripts:

• refreshMailboxCounters.py—Renews or resets mailbox counters.
• getAllMailboxCountersInfo.py—Checks mailbox counters.

You can run python scripts, on the master Feature Server instance, to:

• correct an error that caused Feature Server to display incorrect totals for the number of messages in a mailbox.
• check the mailbox counters.

Deploy the Python Scripts

1. On the master Feature Server instance, copy the jython-2.7b1.jar file...
   from <FS installation path>\work\jetty-x.x.x.x-pppp-fs.war-_fs-any-\webapp\WEB-INF\lib
   to <FS installation path>\python\util
2. Open the console and navigate to <FS installation path>\python\util, which contains the scripts.
3. Enter the appropriate command to set the JYTHONPATH...
   Windows
   set JYTHONPATH=<FS installation path>\python
   Linux
   export JYTHONPATH=<FS installation path>/python

Run the Python Scripts

The following python scripts save data, such as User roles, User Voicemail Profiles assignments, and User Group Voicemail Profiles assignments, that are not related to or synchronized with Configuration Server.

Each script creates a .csv file that you can analyze, edit as needed, and use as the input data for the scripts restoring the data not contained in Configuration Server.

Use this command line format to run each script:

java -jar jython-2.7b1.jar <scriptname>.py <script input parameters>

Check Mailbox Counters

1. Verify that:
   • All Feature Servers are up and running.
   • There is no voicemail activity (no one can deposit, read, or listen to voicemail).
2. Run getAllMailboxCountersInfo.py.

Sample Command Line

java -jar jython-2.7b1.jar getAllMailboxCountersInfo.py -H localhost -p 9160 -o ./getAllMailboxCountersInfo.log

Refresh Mailbox Counters

1. Verify that:
   • All Feature Servers are up and running.
   • There is no voicemail activity only for mailboxes specified in the .csv file.
2. Run getAllMailboxCountersInfo.py to identify mailboxes having invalid counters.

   These mailboxes will be marked with !!! in the script output log. For example:

   Mailbox: 86025: Read value: '-1/0 (0/0)'; Calculated value: '0/0 (0/0)';  !!!

3. Create a .csv file which has the list of mailboxes that need to be refreshed.
4. Run the Python script refreshMailboxcounters.py using the input file created.

The content of the file csv file created in step 3 should be in this format:

4909045
4909185
4909005
4909889

Sample Command Line

java -jar jython-2.7b1.jar refreshMailboxCounters.py -H localhost -p 9160 -i ./mailboxeIdsInput.csv -o ./refreshMailboxCounters.log

Run as a scheduled task

If you are using Feature Server version 8.1.202.00 or above then you can schedule the update-mailbox-counters task as described in the Scheduled maintenance tasks page.