Configure SIP Server for Feature Server

To configure the SIP Server application and SIP switch DNs:

1. On the SIP switch that is associated with the SIP Server, create a DN of type VoIP Service (VOIPDN = 9999, for example) to point to the Resource Manager IP address and port, and configure these options in the Annex > TServer section:
   • contact = Resource Manager IP:Port
   • service-type = voicemail
2. To use the Feature Server GAX interface to configure and administer your dial plan: on the SIP switch that is associated with the SIP Server, create a VoIP Service DN named fs-dialplan and configure these options:
   • service-type = extended

     Important: Ensure that you add the final slash character (/) to the end of each of the following URLs.

   • url = http://FS Node:port/
     
     For n+1 High Availability (HA), add the following parameters:
   • url-1 = http://FS Node2:port/
   • url-2 = http://FS Node3:port/
   • url-n = http://FS Node_N:port/
     
     Important: A Feature Server's dial plan URL must be configured only on a VOIP Service DN that was created on the Switch controlled by the SIP Server that is connected to that particular Feature Server.
3. To use your existing SIP Server dial plan to administer your dial plan, create a DN of type VoIP Service named standalone-dialplan. Specify one or more dial plan rules. See the Dial-Plan Rule section in the Framework 8.1 SIP Server Deployment Guide. The following example directs all calls to 2001 to be forwarded to voicemail; 9999 refers to the voicemail VoIP DN configured on the switch. If you use a different number, change the dial plan accordingly.
   • service-type = dial-plan
   • rulename = "2001=>2001;onbusy=9999;ondnd=9999;ontimeout=9999;timeout=1"
4. In the SIP Server Application object, on the Options > TServer tab, configure these options:
   • dial-plan = fs-dialplan (the name of the VoIP Service DN created above)
   • mwi-implicit-notify = true
   • subscription-event-allowed = "*"
5. On the SIP switch that is associated with the SIP Server, in the Options > TServer section under the Annex tab, create a DN of the type Extension and configure these options:
   • contact = "*"
   • gvm_mailbox = mailbox ID

Find Me Follow Me

To enable Find Me Follow Me:

1. Create a DN of type Trunk Group. In the TServer section, add the option:
   • contact = "Resource Manager IP address:port"
2. On the SIP switch that is associated with the SIP Server, in the Options > TServer section, create a DN of type VoIP Service and configure these options:
   • contact = Resource Manager IP address:port
   • service-type = msml
3. Copy the file fmfm-confirmation-prompt-0.wav from Feature Server folder\resources\fmfm on the Feature Server host to MCP folder/users on the MCP host.
4. Set the Find Me Follow Me SIP Server options.
5. Use the IVR Profile Wizard to create a default IVR Profile. In the section gvp-general, add an option default-application with any IVR profile as the value.

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Assign a Calling Profile for Remote Agents

When agents work from a remote location, Feature Server can now assign a calling profile to their DN. To enable a calling profile for VOIP Service DN with service type softswitch:

• Prerequisite: SIP Server version 8.1.102.59 or above.

1. Create a VoIP DN of service type softswitch.
   In the TServer section, set (or add) these options:

contact = “Remote Agents IP: Port”

prefix = “prefix of extension DN for remote agent”.

2. Create Extension DN for Remote agent. In the TServer section, set (or add) the option:

contact = “”

Calling Profile Priority

Feature Server will choose a calling profile with following priority rules:

1. Assign the caller's calling profile, if it exists. If not...
2. Assign the Extension DN's calling profile if it exists. If not...
3. Assign the profile that belongs to the VoIP Service DN with service-type=softswitch, if it exists. If not...
4. Assign the Internal Caller's calling profile.

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