Administrator Table of Contents Page

Important: This content is restricted and not viewable without a login supplied by Genesys. The information contained in this documentation is not considered final and is managed under the terms and conditions found in the Pre-release Agreement. This documentation provides the most up-to-date reference information available for this pre-release version and is restricted for use by those who have signed the Pre-release Agreement with Genesys to acquire an early version of the software.

Welcome title: Administrator's Guide

Pilot_Pages title: Pilot Pages

• AgentReadyTest title: How to log in and start taking calls
  
• AgentSetupTest title: How to Set Up Your Agents
  
• SkillsTest title: Managing Agent Skills
  
• DesQuickStartTest title: Creating Your First Application in Genesys Designer
  
• DesQuickStartTest2 title: Quick Start Guide
  
• ServiceStatusTest title: Service Status
  
• IVRtest title: How to manage Audio Resources using IVR Administration
  
• OCSQuickStart title: Outbound Quick Start: Create a New Sub-campaign and Make a Call
  
• EndToEndReporting title: Cloud Reporting (Source Content)
  
• CloudTemplate title: The Cloud Template
  

SingleSignOn title: Single Sign-On

gsadm title: Cloud basics for administrators

• gsprov title: Provisioning your Contact Center
  
• gsusing title: Using your contact center
  
• gsteam title: How to Set Up Your Teams
  
• gsskill title: How To Work with Skills
  
• gsagent title: How to set up your agents
  

QuickStart title: Genesys Engage cloud Quick Start

• QSProvision title: Provisioning your Contact Center
  
• QSBegin title: Using your Virtual Contact Center
  

Accounts title: Platform Administration

• CMAccounts title: Accounts
  
  • AccessGroups title: Access Groups
    
  • AgentGroups title: Agent Groups
    
  • AgentSkills title: Agent Skills
    
  • Roles title: Roles
    
  • UserAccounts title: Persons (Users)
    
  • AgentDesktopMgmt title: Customizing your Agent Desktop
    
• CMRouting title: Routing/eServices
  
  • Enumerator title: Business Attributes
    
  • EnumeratorValue title: Business Attribute Values
    
• Script title: Scripts
  
• CMSwitching title: Switching
  
  • AgentLogins title: Agent Logins
    
  • DN title: DNs
    
  • DNGroup title: DN Groups
    
  • Places title: Places
    
• Agents title: Agents
  
• CentLogs title: Centralized Logs
  
• FIMUsers title: Users
  
  • FIMBulkUsers title: Importing Users in Bulk
    
  • FIMBulkSkills title: Assigning Skills in Bulk
    
  • FIMHistory title: History Window
    
• Provisioning title: Voicemail Management
  

AgentScripting title: Agent Scripting Administration

AgentSetup title: Agent Setup

• overview title: Getting started
  
• ConfigCallcenter title: Contact Center Settings
  
  • DesktopSettings title: Agent Desktop settings
    
  • umgrSkills does not exist. Click to create umgrSkills in draft
    
  • umgrCRMAdapter title: Gplus Salesforce
    
  • umgrAgentGroups title: Agent Groups
    
  • umgrTransactions title: Transactions
    
  • umgrTemplates title: Templates
    
• umgrDesktopOptions title: Desktop Options
  
  • umgrChannels title: Channel options
    
  • umgrGlobalLogin title: Global Login options
    
  • umgrSupervisor title: Supervisor options
    
  • umgrVoice title: Voice options
    
  • umgrChat title: Chat options
    
  • umgrEmail title: Email options
    
  • umgrRecording title: Recording options
    
  • umgrContact title: Contact options
    
  • umgrStandardResponse title: Standard Response Library options
    
  • umgrFeedback title: Feedback options
    
• UserMan title: Agent accounts
  
• AgentSetupSharedAttributes title: Sharing Business Attributes in Agent Setup
  
• AgentSetupArticalFavorites title: Working with Global Favorites
  

Designer title: Designer

KMwelcome title: eServices Manager

• categSR title: Standard Responses
  
  • createcat title: Plan and Build a Category Tree
    
  • createSR title: Create a Standard Response
    
  • SRProperties title: Set the Standard Response Properties
    
  • HTMLpart title: Create the HTML Version
    
  • attachmtTab title: Manage Attachments
    
  • histTab title: Create and Manage Multiple Versions
    
• fieldcode title: Field Codes
  
  • FCinKM title: How to Create and Insert Field Codes
    
  • variables title: Field Code Variables
    
  • FCanatomy title: Using Formulas in Field Codes
    
  • FCexmpls title: Field Code Examples
    
• ScrRules title: Screening Rules
  
  • SRuleUse title: How to Create and Test Screening Rules
    
  • SRuleRef title: Screening Rule Reference
    
    • functArg title: Functions, Arguments, and Operators
      
    • RegExp title: Regular Expressions
      
  • exmplSRule title: Examples of Screening Rules
    
• cutcopy title: Cut/Copy/Paste Objects
  

SPOverview title: Genesys Softphone

• SPDeploy title: Deploying Genesys Softphone
  
• SPOptions title: Configuration options reference
  
• SPSettings does not exist. Click to create SPSettings in draft
  

DeployGplusSalesforce title: Gplus Adapter (v8) for Salesforce

• GplusSalesforceDeploy title: Installing and configuring the Adapter (v8) in Salesforce
  
• DeployADSalesforce title: Installing and Configuring Agent Desktop (v8) with Salesforce Console
  

DeployGplusZendesk title: Gplus Adapter for Zendesk

• DeployADZendesk title: Installing and configuring the adapter in Zendesk
  

GWE title: Genesys Web Engagement

• GWEFirstLook title: A first look at Genesys Web Engagement
  
• GWECategory title: Working with categories
  
• GWEBusinessEvents title: Events
  
• GWECreateaRulesPackage title: Rules
  
• GWEMonitoringAPI title: Monitoring JS API
  
• GWEPacing title: Pacing
  

Reporting title: Reporting

• HRCXIUsrMgmt title: Genesys CX Insights User Management
  
• HRGI2UserMgmt title: Genesys Interactive Insights User Management
  

SocialAnalytics title: Social Analytics

• GettingStarted title: Definitions
  

WorkforceManagement title: Workforce Management

• WMETL title: Workforce Management ETL Database Reference
  
  • DimTbls title: Dimension tables
    
  • FctTbls title: Fact tables
    
  • QueryEx title: Query examples
    

CallRecording title: Recording, Quality Management and Speech Analytics

• EncryptingRecordings title: Recording certificate management
  
• ScreenRecordingConfig title: Deploying the Screen Recording Service
  
• Backup title: Recording Cloud Backup Service
  

SIPasPBX title: SIP Feature Server as a PBX

Operations title: IVR Administration

• ManageDID title: Manage DID Groups with IVR Administration
  
• IVRprov title: Provision IVR Profiles yourself
  
• Personalities title: Personalities
  
• AudioResources title: Audio Resources
  
  • AudioResourceFiles title: Audio Resource Files
    
• Parameters title: Parameters
  
• GroupTemplates title: Parameter Group Templates
  
• ParameterGroups title: Parameter Groups
  

Outbound title: Outbound

• OutboundSolPg title: Outbound Solutions
  
• OutboundScenario title: Outbound Business Scenario
  
  • Stage1 title: Stage 1: Configuring Outbound routing
    
  • Stage2 title: Stage 2: Setting up a campaign and sub-campaign
    
  • Stage3 title: Stage 3: Dialing and call handling
    
  • Stage4 title: Stage 4: Monitoring a campaign
    
• DialingModes title: Outbound Dialing Modes
  
• MultiChannel title: Multi-channel Campaigns
  
• EntMgr title: Enterprise Manager
  
• AcctMgr title: Account Manager
  
• OBAdapter title: Salesforce Adapter for Outbound
  
  • SFDCInstall title: Installing and Uninstalling
    
  • SFDCConfig title: Configuration features
    
  • SFDCExport title: Exporting
    
  • SFDCTrickle title: On Demand Strategies for Trickle Feed
    
  • SFDCLogs title: Service Logs
    
  • SFDCSettings title: Connection Settings
    
  • SFDCSupLists title: Suppression Lists
    
• ConfigOutbound title: How to set up Outbound routing
  

ServiceStatus title: Service Status

ServiceManagementUI does not exist. Click to create ServiceManagementUI in draft

• ManagingCallbacks title: Managing Callbacks
  
• BusinessHours does not exist. Click to create BusinessHours in draft
  
• Capacity does not exist. Click to create Capacity in draft
  
• CBReporting does not exist. Click to create CBReporting in draft
  

GWC title: Genesys Widgets

• GWCDeployment title: Genesys Widgets Deployment Guide
  
  • GWCSupportedBrowsers title: Tested Browsers
    
• GWCConfig title: Configuring Genesys Widgets
  
• GWCInternat title: Localization
  
• GWCCustomize title: Styling the Widgets
  

GWCWelcome title: Genesys Widgets Reference

• WebChatService title: WebChatService
  
  • WebChatServiceConfiguration title: Configuration
    
  • WebChatServiceLocalization title: Localization
    
  • WebChatServiceCommands title: API Commands
    
  • WebChatServiceEvents title: API Events
    
• WebChat title: WebChat
  
  • WebChatConfiguration title: Configuration
    
  • WebChatLocalization title: Localization
    
  • WebChatCommands title: API Commands
    
  • WebChatEvents title: API Events
    
• SendMessageService title: SendMessageService
  
  • SendMessageServiceConfiguration title: Configuration
    
  • SendMessageServiceLocalization title: Localization
    
  • SendMessageServiceCommands title: API Commands
    
  • SendMessageServiceEvents title: API Events
    
• SendMessage title: SendMessage
  
  • SendMessageConfiguration title: Configuration
    
  • SendMessageLocalization title: Localization
    
  • SendMessageCommands title: API Commands
    
  • SendMessageEvents title: API Events
    
• GWEref title: GWE
  
  • GWEConfiguration title: Configuration
    
  • GWELocalization title: Localization
    
  • GWECommands title: API Commands
    
  • GWEEvents title: API Events
    
• Co-browse title: CoBrowse
  
  • Co-browseConfiguration title: Configuration
    
  • Co-browseLocalization title: Localization
    
  • Co-browseCommands title: API Commands
    
  • Co-browseEvents title: API Events
    
• App title: App
  
  • AppConfiguration title: Configuration
    
  • AppLocalization title: Localization
    
  • AppCommands title: API Commands
    
  • AppEvents title: API Events
    
• CallUs title: CallUs
  
  • CallUsConfiguration title: Configuration
    
  • CallUsLocalization title: Localization
    
  • CallUsCommands title: API Commands
    
  • CallUsEvents title: API Events
    
• ChannelSelector title: ChannelSelector
  
  • ChannelSelectorConfiguration title: Configuration
    
  • ChannelSelectorLocalization title: Localization
    
  • ChannelSelectorCommands title: API Commands
    
  • ChannelSelectorEvents title: API Events
    
• Common title: Common
  
• Console title: Console
  
  • ConsoleConfiguration title: Configuration
    
  • ConsoleLocalization title: Localization
    
  • ConsoleCommands title: API Commands
    
  • ConsoleEvents title: API Events
    
• Overlay title: Overlay
  
  • OverlayConfiguration title: Configuration
    
  • OverlayLocalization title: Localization
    
  • OverlayCommands title: API Commands
    
  • OverlayEvents title: API Events
    
• StatsService title: StatsService
  
  • StatsServiceConfiguration title: Configuration
    
  • StatsServiceLocalization title: Localization
    
  • StatsServiceCommands title: API Commands
    
  • StatsServiceEvents title: API Events
    
• Toaster title: Toaster
  
  • ToasterConfiguration title: Configuration
    
  • ToasterLocalization title: Localization
    
  • ToasterCommands title: API Commands
    
  • ToasterEvents title: API Events
    
• WindowManager title: WindowManager
  
  • WindowManagerConfiguration title: Configuration
    
  • WindowManagerLocalization title: Localization
    
  • WindowManagerCommands title: API Commands
    
  • WindowManagerEvents title: API Events