8.1.4New

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8.1.440.18 May 2017 Release

• Composer supplies a sample application to capture run-time metrics in a JSON format.
• Composer adds the following blocks to the palette:
  • The Update UCS Record block—Updates the properties of an interaction in the Universal Contact Server database. Can be used for both interactions currently in process and interactions already processed.
  • The Update Interaction block—Updates the properties of interaction(s) in the Interaction Server database including interaction(s) that are not currently being processed in the workflow.
  • The Set Agent State block—Dynamically manages agent resource states via ESP methods. Allows users to set agent Do Not Disturb (DND) state, set the Media state, or Force-logout the agents.
  • The Find Interactions block—Retrieves a list of interactions matching some specific condition.
• Composer now supports Context Services 8.5 based on Genesys Mobile Engagement (GMS) features.
• The Server Side palette adds a URS Function block applicable to workflow diagrams, which can be used to call any Universal Routing Server (URS) function.
• The dialog boxes for the eServices blocks that contain a Standard Response property now shows a tree of category/standard responses as defined in eServices Knowledge Manager.
• The Queue Interaction block, Interaction Queue property, supports selecting a queue dynamically through a variable.
• To support dynamic Workbin selection and monitoring, a Workbin Type property is added to the Route Interaction block.
• The following blocks add a default timeout: Target, Route Interaction, Update, Web Service, Web Request, Wait Event, Response.
• The Web Service block, Password property, now allows you to select from a variable.
• The Workflow block used for interaction process diagrams adds a Maximum Interactions Default Limit Property to specify the maximum number of interactions allowed for a strategy to process at any given time.
• The Business Rule block, Rules Engine URL property, now allows you to specify a variable.
• Composer adds support for sub-directories when updating/using following: Generate All, Project Locales, Command Line Code Generation, Command Line Upgrade, Command Line Publish, Java Project Export, ORS Debugger, Project Upgrade, SubModules handling auto-synchronization of parameters, New callflow/workflow file creation.
• Composer provides support to optionally include dynamic prompts supporting JavaScript files in the generated VoiceXML. Users shall be able to enable or disable dynamic prompts through a Prompts Management property.
• Composer Assign blocks now generate logging statements as part of code generation. With this enhancement, ORS and MCP logs will show the Assign variables and expressions.
• Composer adds a Condition property to the Workflow block within the Exceptions dialog box. The exception is used only if the condition evaluates to true.
• This release adds support for Internet Information Services 10.

8.1.430.06 May 2017 Release

• Composer adds support for the French Canadian language.

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8.1.430.14 September 2016 Release

• Composer supplies an IVR Recording block that allows you to control and record an IVR application from a Composer IVR self-service application.
• New properties Activity and Cut Off Time in the Target block allow you to specify a Workforce Management Activity for routing and a related Cut Off Time.

8.1.420.14 July 2016 Release

• This release of Composer includes Tomcat 7 as part of the Composer installation package.
• Support for the Orchestration Server <ixn:createmessage> tag associate attribute in the Create Email, Create SMS, Email Forward, and Email Response blocks. Controls whether a new interaction is associated with the session that created it.
• The Route Interaction block, Queue for Existing Interaction and Queue for Outgoing Interaction properties, adds support for variables.
• The User Data block adds a new property, Internal Key Prefix, which is used to verify whether the interaction.udata.changed event has been received in the case of a workflow using parallel User Data blocks.

8.1.420.14 July 2016 Release

• This release of Composer includes Tomcat 7 as part of the Composer installation package.

• Support for the Orchestration Server <ixn:createmessage> tag associate attribute in the Create Email, Create SMS, Email Forward, and Email Response blocks. Controls whether a new interaction is associated with the session that created it.

• The Route Interaction block, Queue for Existing Interaction and Queue for Outgoing Interaction properties, adds support for variables.

• The User Data block adds a new property, Internal Key Prefix, which is used to verify whether the interaction.udata.changed event has been received in the case of a workflow using parallel User Data blocks.

8.1.410.14 February 2016 Release

• The following eServices blocks are no longer hidden on the palette: Identify Contact, Update Contact, Create Interaction, and Render Message.

• The External Services block can now connect to a Social Messaging Server Application type.

• An Analyze block is added for enhanced content analysis through Knowledge Manager.

• A Select Ideal Agents block is added, which enables you to select the most ideal agent to handle an interaction when more than one agent is available.

• An NDM block is added to add support for the Nuance Dialog Modules.

• Composer can now be installed in an offline environment. Note: Customers still need to download and install Eclipse before hand to make this offline install work.

• A new "skip targets" feature can improve the efficiency of finding an agent by enhancing or relaxing the target criteria without waiting until the routing timeout is reached in the Target block.

• The Play Sound block adds a property to specify the number of times an audio file is to be played.

• Composer Projects now have a default root VXML file (ComposerRoot.vxml) bundled inside the src folder. This file, used for Project-level defaults, is present in newly-created Projects and upgraded Projects.

• Composer implements the userID attribute in the following blocks: Play Message, User Input, and Create User Announcement. The Prompts dialog adds a new userID column.

• Composer now validates the Project version during Generate All and Project Upgrade processes.

• The following blocks now allow you to choose a queue referenced in another Project: Email Forward, Create SMS, Email Response, Queue Interaction, Create Email, and Chat Transcript.

• Composer checks for any missing resource files during VXML code generation for the following blocks: Prompt, Menu, Input, Grammar Menu, and Record.

• When processing eServices/child interactions, the Entry block interaction.deleted event handlers are updated with guard conditions. They now check for deletion of the current interaction and whether the interaction.deleted event is from an interaction deletion and not from a detach operation.

• When upgrading from the command line, you now have the option to Publish.

• Eclipse Kepler, Mars, and Luna environments are supported.

June 2015 Composer 8.1.4 CD Update

• Composer supports interaction process diagram (IPD) file minor version upgrades, which improves the upgrade logic for getting the latest contents as compared to major version upgrades.

• Interaction process diagrams improve the process of handling media-specific interactions by categorizing the system handlers, such as voice, multimedia, and so on.

• The interaction process diagram upgrade process from 8.1.3 and 8.1.4 versions is improved to preserve custom changes to the event handlers.

• Workbin block published objects, if the Workbin is configured with a Private Queue, now allow the custom view to pull the interactions and not the Private view.

• The Composer command line Project upgrade now updates the common files and the Project version numbering to the IP version.

• The new Project and upgraded Project IPD system event handlers support both consult call and ISCC transfer scenarios for voice.

• The Menu block Repeat Menu option supports using the block-level language value while repeating the Menu options.

• The Web Request block getWebRequestData.jsp now supports parsing JSON Array contents.

• Composer-generated .WAR file MIME types are updated to support deployments to Weblogic application servers.

• Composer supports pulling eServices interactions during an Interaction Server failover.

• The Assign block allows inserting a new assignment between assignment

November 2014 initial 8.1.4 release

• A new Workflow block property lets you specify the maximum number of interactions allowed for a strategy to process at any given time. Note: This block property is only relevant for interactions queued on Interaction Server and takes precedence over any settings configured in Interaction Server and on the Annex tab of the Interaction Queue.

• Composer supports the new Orchestration Server/Interaction Server feature of enhanced pulling of multimedia interactions, which uses the strategy name and allows different priorities to be set for different types of interactions.

• In an interaction process diagram, the connection between an interaction View and a routing workflow is represented by a Submitter, which supplies parameters that control how Interaction Server will submit interactions to Orchestration Server. This is applicable when using the Orchestration Server enhanced pulling mechanism described above and Use Interaction Submitters is set to true within Composer.

• External events can optionally be used for triggering the transition of interactions out of blocks or states.

• Composer adds support for automated deployment of application Project files to an application server. SCXML files, VXML files, JAR files and so on, can be deployed for both voice and e-services.

• The Entry block improves the process of working with application variables by categorizing them into groups.

• The Target block adds a configurable option that allows you to play back the estimated waiting time to callers and define the repeat interval.

• When using the Target or Route Interaction block to route based on the value of a statistic, you can specify a Stat Server as a variable.

• When using the Target or Route Interaction block, you can select Transaction List objects as targets or specify them by name if not connected to Configuration Server. The Web Service block allows the Service End Point property to be specified as a variable. Proxy settings are supported. You can directly specify SOAP messages to better translate SOAP definitions.

• The User Data block allows you to specify the maximum time to wait for attached User Data to change. When the timeout is exceeded, processing continues on with the next block.

• The Sub-dialog block provides fetchaudio and fetchtimeout options for the maximum time to wait for audio to be played.

• The Menu block allows you to automatically define variables to hold an output result.

• Composer blocks used to build routing applications (with the exception of the Disconnect and EndParallel blocks) add a new Orchestration Server Extensions property (Show Advanced Properties button). This property gives the ability to use any attribute Orchestration Server supports in addition to the SCXML standard.

• When using the Web Service block, you can specify a proxy server to act as an intermediary server when making requests for Web Services from other servers.

• The existence of Resource Type prompts is now validated during code generation.

• Validations are added to detect Infinite loops in workflows.

• During login, you can choose whether or not to connect to Configuration Server.

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