Release Notes - Genesys PureEngage Cloud (Services Level)
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
| PureEngage Cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop | April 17, 2017 | 8.5.201.71 |
| Agent Setup | February 23, 2017 | 8.5.201.59 |
| CRM Gplus Adapters | May 15, 2017 | 8.5.201.74 |
| Designer | March 8, 2017 | 8.5.202.53 |
| GVP Reporting | May 8, 2016 | 8.5.151.22 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | April 11, 2017 | 14.6.0.0 |
| Platform Administration | June 6, 2016 | 8.5.220.25 |
| Genesys Softphone | December 10, 2015 | 8.5.200.10 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
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