My Status
The My Status view provides a universal status monitor in the Main View.
Place the mouse pointer over the Ready Status icon to view your status summary.
Ready Status
Click the Ready Status icon to open your status menu.
Select your status from the menu. Status choices include Ready, Not Ready, Not Ready with a reason (such as Lunch Break), and After Call Work.
Manage Your Status
You can manage your Status in two places in the Main View:
Agent Status Menu
The title bar of the Main View displays your ready status icon and your login status, and provides a button that enables you to log out.
Click the Agent Status icon (see figure) on the left-hand side of the Main View title bar to open your ready status menu. Place the mouse pointer over the Agent Status icon to view your status summary. The status summary includes your login name, channels, and channel status.
If you are logged in to more than one channel, detailed status for each channel is displayed; otherwise, only your Ready state is displayed.
Your Ready status is also displayed in the My Channels tab of the Main View. You can manage your status and forward calls from the My Channels tab.