Contents
Predictive Dialing
Note the following comments in the call models:
*OPT—Optional.
*DIAL—May be a dialed number or is not present if T-Server has no information about the other party.
Predictive Call
The following graphic and table describe a predictive call.
|
PARTY A |
PARTY B (ACD Group) |
PARTY C |
|---|---|---|
| Make Predictive Call
(TMakePredictiveCall) |
||
| EventDialing
ConnID 1 ThisDN B ThisQueue B ThisDNRole Origination OtherDN C *DIAL OtherDNRole Destination |
||
| Answer | ||
| EventQueued
ConnID 1 ThisDN B ThisQueue B ThisDNRole Origination CallState OK / AnsweringMachineDetected a |
||
| EventDiverted
ConnID 1 ThisDN B ThisQueue B ThisDNRole Origination OtherDN C OtherDNRole Destination ThirdPartyDN A *OPT ThirdPartyDNRole Origination *OPT |
||
| EventRinging
ConnID 1 ThisDN A ThisDNRole Origination OtherDN C OtherDNRole Destination CallState OK |
||
| Answer (TAnswerCall) | ||
| EventEstablished
ConnID 1 ThisDN A ThisDNRole Origination OtherDN C OtherDNRole Destination |
||
|
Release Phase (ConnID 1) | ||
a. If the switch reports that a call is connected to an answering machine, T-Server also attaches a key-value pair AnswerClass=AM to the call’s UserData.
|
Interruption Point |
PARTY A |
PARTY B |
PARTY C |
|---|---|---|---|
| * | EventReleased
ConnID 1 ThisDN B OtherDN C CallState a |
||
| ** | EventAbandoned
ConnID 1 ThisDN B OtherDN C CallState OK |
||
| *** | EventAbandoned
ConnID 1 ThisDN A OtherDN C CallState OK |
a. CallState in this case may be any of the following:
- CallStateGeneralError
- CallStateSystemError
- CallStateBusy
- CallStateNoAnswer
- CallStateAnsweringMachineDetected
- CallStateFaxDetected
- CallStateAllTrunksBusy
- CallStateQueueFull
- CallStateDropped
- CallStateSitDetected
- CallStateSitInvalidnum
- CallStateSitVacant
- CallStateSitIntercept
- CallStateSitUnknown
- CallStateSitNocircuit
- CallStateSitReorder
Predictive Call with Routing
The following graphic and table describe a predictive call with routing.
|
PARTY A |
PARTY B (ACD Group) |
PARTY C |
|---|---|---|
| Make Predictive Call
(TMakePredictiveCall) |
||
| EventDialing
ConnID 1 ThisDN B ThisQueue B ThisDNRole Origination OtherDN C *DIAL OtherDNRole Destination |
||
| Answer | ||
| EventQueued
ConnID 1 ThisDN B ThisQueue B ThisDNRole Origination CallState OK / FaxDetected / AnsweringMachineDetected a |
||
| EventRouteRequest
ConnID 1 ThisDN B ThisQueue B ThisDNRole Origination OtherDN C OtherDNRole Destination |
||
| Route Call to A
(TRouteCall) |
||
| EventRouteUsed
ConnID 1 ThisDN B ThisDNRole Origination OtherDN C OtherDNRole Destination ThirdPartyDN A *OPT ThirdPartyDNRole Origination *OPT EventDiverted ConnID 1 ThisDN B ThisQueue B ThisDNRole Origination OtherDN C OtherDNRole Destination ThirdPartyDN A *OPT ThirdPartyDNRole Origination *OPT |
||
| EventRinging
ConnID 1 ThisDN A ThisDNRole Origination OtherDN C OtherDNRole Destination CallState OK |
||
| Answer (TAnswerCall) | ||
| EventEstablished
ConnID 1 ThisDN A ThisDNRole Origination OtherDN C OtherDNRole Destination |
||
|
Release Phase (ConnID 1) | ||
a. If the switch reports that a call is connected to an answering machine, T-Server also attaches a key-value pair AnswerClass=AM to the call’s UserData.
|
Interruption Point |
PARTY A |
PARTY B |
PARTY C |
|---|---|---|---|
| * | EventReleased
ConnID 1 ThisDN B OtherDN C CallState a |
||
| **
and *** |
EventAbandoned
ConnID 1 ThisDN B OtherDN C CallState OK |
||
| **** | EventAbandoned
ConnID 1 ThisDN A OtherDN C CallState OK |
a. CallState in this case may be any of the following:
- CallStateGeneralError
- CallStateSystemError
- CallStateBusy
- CallStateNoAnswer
- CallStateAnsweringMachineDetected
- CallStateFaxDetected
- CallStateAllTrunksBusy
- CallStateQueueFull
- CallStateDropped
- CallStateSitDetected
- CallStateSitInvalidnum
- CallStateSitVacant
- CallStateSitIntercept
- CallStateSitUnknown
- CallStateSitNocircuit
- CallStateSitReorder
Predictive Call (Connected to a Device Specified in Extensions)
The following graphic and table describe a predictive call (connected to a device specified in extensions).
|
PARTY A |
PARTY B (ACD Group Specified in the Extensions of TMakePredictiveCall) |
PARTY C (Routing Point or ACD Group) |
PARTY D |
|---|---|---|---|
| Make Predictive Call
(TMakePredictiveCall) |
|||
| EventDialing
ConnID 1 ThisDN C ThisQueue C ThisDNRole Origination OtherDN D *DIAL OtherDNRole Destination |
|||
| Answer | |||
| EventQueued
ConnID 1 ThisDN C ThisQueue C ThisDNRole Origination CallState OK/AnsweringMachine-Detected |
|||
| EventDiverted
ConnID 1 ThisDN C ThisQueue C ThisDNRole Origination OtherDN D OtherDNRole Destination ThirdPartyDN B ThirdPartyDNRole Origination |
|||
| EventQueued
ConnID 1 This DN B ThisQueue B ThisDNRole Origination OtherDN D OtherDNRole Destination |
|||
| EventDiverted
ConnID 1 ThisDN B ThisQueue B ThisDNRole Origination OtherDN D OtherDNRole Destination ThirdPartyDN A *OPT ThirdPartyDNRole Origination *OPT |
|||
| EventRinging
ConnID 1 ThisDN A ThisDNRole Origination OtherDN D OtherDNRole Destination CallState OK |
|||
| Answer
(TAnswerCall) |
|||
| EventEstablished
ConnID 1 ThisDN A ThisDNRole Origination OtherDN D OtherDNRole Destination |
|||
|
Release Phase (ConnID 1) | |||
|
Interruption Point |
PARTY A |
PARTY B |
PARTY C |
PARTY D |
|---|---|---|---|---|
| * | EventReleased
ConnID 1 ThisDN C OtherDN D CallState a |
|||
| ** | EventAbandoned
ConnID 1 ThisDN B OtherDN D CallState OK |
|||
| *** | EventAbandoned
ConnID 1 ThisDN A OtherDN D CallState OK |
a. CallState in this case may be any of the following:
- CallStateGeneralError
- CallStateSystemError
- CallStateBusy
- CallStateNoAnswer
- CallStateAnsweringMachineDetected
- CallStateFaxDetected
- CallStateAllTrunksBusy
- CallStateQueueFull
- CallStateDropped
- CallStateSitDetected
- CallStateSitInvalidnum
- CallStateSitVacant
- CallStateSitIntercept
- CallStateSitUnknown
- CallStateSitNocircuit
- CallStateSitReorder