PureEngage Best Practices

Find use case articles, general articles, feature-based articles, white papers, FAQs and tips about best practices for your Genesys PureEngage solution.

PureEngage Use Cases

To access this content: Partners: Log in to Partner Portal and select Genesys Technical Docs. Employees: Access instructions to Genesys Use Cases can be found in Genie (click on the Use Case section). For users without Genie access, instructions can be found in the SMART CoE Portal (VPN required) under the SMART Use Case Collateral section. Once you launch the Genesys Use Cases repository, it is important to log in with the provided credentials. The login button can be found on the bottom right hand corner of the page.

Customer Engagement use cases Employee Engagement use cases Business Optimization use cases

White Papers and FAQs

Information on a wide range of topics is under development. Help us provide the information you need by sending your suggestions for useful topics to Genesys Technical Publications at the following address: Techpubs.webadmin@genesys.com

White Papers Deploying Genesys for Key Mixed Language Scenarios — Created 2014-09-11 Migration of Management Framework 8.x Components — Created 2014-07-23 Effective 2015-10-09, the information formerly in this white paper is now available in the Framework Migration Guide.

FAQs Business Edition Premise System Requirements