Document Change History

This section lists content that is new or that has changed significantly since the first release of this document. The most recent changes appear first.

New in Document Version 8.1.201.00

• Added information on how to configuring IDB on PostgreSQL (page 61) and specified the details of DAP configuration appropriate to PostgreSQL (page 62).
• Added notes stating new ICON support for dynamic updates to T-Server host and port changes (page 52 and page 70).
• Added a section on security features and configuration requirements to the chapter on Deployment Planning (page 43).
• Added a recommendation to install ICON on the same host as the T-Server or Interaction Server for which it writes data (page 39).
• Added information about the option to purge the persistent queue file upon ICON startup to “Persistent Queue and Persistent Caches” on page 17.
• Added notes to indicate that the gsysIRMerge and gsysIRMerge2 stored procedures are compatible with Genesys Info Mart 7.x but are not needed by Genesys Info Mart 8.x (see pages 20 and 61).
• Added notes to indicate that the gsysIRMerge and gsysIRMerge2 stored procedures are not applicable to the PostgreSQL RBDMS (see page 61).
• Configuration option additions, updates and corrections:
  • Added descriptions of the cseq-adjustment (see page 112), gls-enforce-reason-code (see page 108), pq-startup-purge (see page 128), ring-divert (see pages 166 and 171), and gls-improve-data-for-agent (see page 163) configuration options.
  • Added a reference to the information about the GSYS_EXT_INT1 field in the G_PARTY_HISTORY table to the description of the ivr configuration option (see page 170).
  • Added notes to the om-memory-optimization (see page 123) and calls-in-the-past (see page 120) options stating the releases in which the om-memory-optimization setting could override the calls-in-the-past setting.
  • Corrected and clarified the wording for the gls-acw-first option descriptions for the ICON Application object (see page 105) and the Switch Application object (see page 160).
  • Corrected and amplified the description for the sst-options configuration option (see page 166).
  • Added notes to advise users that the values for the role option must be set in lowercase only, not uppercase or mixed case (see pages 31, 64, 89, 118, and 174).
• Updated the name of the Genesys eServices product by changing it from eServices/Multimedia simply to eServices, its current name. Multimedia was the former product name.
• Added notes instructing readers to restart the ICON server after any change to the attached data specification file (see pages 72, 177, and 185).

New in Document Version 8.1.101.00

• Purge by Truncating Partitions

Note: In this release, partitioning is supported only on Oracle 11 or higher.

• • Described new scripts and stored procedure, purgePartitions811, for creating and using a partitioned Oracle RDBMS that is set up so as to be able to purge data by truncating partitions:
  • Added the purgePartitions811 stored procedure to the list of purge procedures: “Stored Procedures” on page 19.
  • Noted important considerations to take into account before implementing the purge by truncating partitions functionality: see the note regarding purgePartitions811 on page 20
  • Added deployment instructions for creating a partitioned Oracle IDB that can then be purged using the purgePartitions811 stored procedure: “Deploying a Partitioned Oracle IDB” on page 90.
  • Listed the new initialization scripts used to partition IDB and to enable purging by truncating partitions: “Initialization Scripts” on page 57; “Initializing IDB on Oracle” on page 61

• New Configuration Options—Added descriptions of the following configuration options:
  • cfg-auto-resync, page 131
  • advanced-ext-party-reconstruction, page 129
  • dest-busy-processing, page 130
  • x-server-http-trace-level, page 152
  • x-server-smtp-trace-level, page 153
  • x-server-dbw-debug-level, page 153
  • third-party-queue-in-divert, page 168

• Corrected Configuration Option Values
  • Corrected the Changes Take Effect values for the pq-backlog-alarm-threshold and pq-backlog-clearance-threshold options from Immediately to After restart, pages 126-127).

• Added Information on IDB Update Scripts for Genesys Info Mart—Added descriptions of the update_idb_for_gim.sql and update_idb_for_gim_mm.sql scripts, required for environments running Genesys Info Mart (page 58).

• New PQ File Requirement—Added a note informing users of the requirement to locate persistent queue files on a local drive (page 17).