Apple Business Chat

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Apple Business Chat enables organizations to connect with customers directly using Apple's own iMessage framework. Using Business Chat, customers can get answers to questions, resolve issues and complete transactions on their iPhone, iPad, Mac, and Apple Watch.

With Genesys Intelligent Automation, you can use a chatbot to conduct an Apple Business Chat session, with all the look and feel of an Apple application.

How it works

The following diagram provides a high-level view of how Apple Business Chat works with Genesys Intelligent Automation.